{"id":7283,"date":"2024-01-30T13:22:49","date_gmt":"2024-01-30T11:22:49","guid":{"rendered":"https:\/\/www.dineplan.com\/blog\/?p=7283"},"modified":"2024-01-30T13:22:55","modified_gmt":"2024-01-30T11:22:55","slug":"the-art-of-responding-to-restaurant-reviews","status":"publish","type":"post","link":"https:\/\/www.dineplan.com\/blog\/the-art-of-responding-to-restaurant-reviews\/","title":{"rendered":"The art of responding to restaurant reviews"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Blog Post Section” _builder_version=”4.18.0″ custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” locked=”off” collapsed=”off” global_colors_info=”{}”][et_pb_row admin_label=”Intro ” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”0px||0px||true|false” custom_padding=”0px||30px||false|false” collapsed=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text admin_label=”Intro” _builder_version=”4.23.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” link_font=”|600|||||||” sticky_enabled=”0″]<\/p>\n

Reviews are gold when it comes to marketing your restaurant online. Potential guests will trawl through online reviews as they often say more about your venue than any website, menu or social media post. <\/p>\n

Taking all reviews seriously, replying promptly, and sorting out any complaints will have a positive impact on your business and reputation. Read on for some easy tips on how to respond to both positive and negative reviews. <\/p>\n

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How to respond to reviews<\/h3>\n
\n

Replying to guest reviews is a key part of your online marketing<\/a> tool kit. Whether they\u2019re good or bad, or even just a simple star rating, responding is a great way to extend your hospitality, get insight into where there\u2019s room to improve your guest experience and persuade future guests to make a reservation.<\/p>\n

Here are 6 things to keep in mind when managing your guest feedback:<\/p>\n

[\/et_pb_text][et_pb_text admin_label=”Content” _builder_version=”4.23.4″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” text_font=”||||||||” sticky_enabled=”0″ link_font=”|600|||||||”]<\/p>\n

    \n
  1. Be on top of your reviews<\/strong>: Responding promptly to all reviews, not just the positive ones, tells your guests<\/a> that you are listening and willing to improve your service. If you use a reservation management system like Dineplan<\/a>, ensure that your review notifications are turned on so you know when someone submits a review. <\/li>\n
  2. Be personal<\/strong>: Address your guests by their name, thank them for taking the time to leave a review, and make it clear that you value their feedback.<\/li>\n
  3. Be specific<\/strong>: Make sure that any questions are answered, and concerns are acknowledged, and always thank people for their compliments!<\/li>\n
  4. Be proactive<\/strong>: Show your guests that you\u2019re willing to go the extra mile by resolving any issues before they escalate and put your reputation at risk. This won\u2019t go unnoticed by potential diners.<\/li>\n
  5. Be open to constructive criticism<\/strong>: Unfortunately, most reviews are negative<\/a>, and some diners would rather head to the keyboard to voice their concerns than handle their feedback privately. If so, ask if you can contact them directly to resolve the issue and make amends for their poor experience. If they’re open to it, you could ask whether they\u2019d be open to changing their review online. <\/li>\n
  6. Be professional<\/strong>: When a reviewer isn\u2019t impressed with their guest experience, use it as an opportunity to change their opinion and turn a bad review into a good experience. Remember, your response speaks volumes about your restaurant and guest service. Be friendly and invite them back to give you a second shot. <\/li>\n<\/ol>\n

    [\/et_pb_text][et_pb_text admin_label=”Shoutout \/ Hint” _builder_version=”4.23.1″ text_text_color=”#212945″ background_color=”#f4f4f6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” custom_padding=”40px|40px|40px|40px|true|true” global_colors_info=”{}”]<\/p>\n

    Tip: Don\u2019t rely solely on offering \u201cfreebies\u201d in exchange for a bad review. Guests may catch on and leave bad reviews in the hope of a \u201ccomped\u201d meal! <\/p>\n

    [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Reviews are an important part of marketing your restaurant online. They are an invaluable tool for getting feedback from your diners. Here are 6 tips to respond to ALL feedback and win over guests.<\/p>\n","protected":false},"author":11,"featured_media":7287,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[844,406],"tags":[819,764,784,785,792],"class_list":["post-7283","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tools","category-expert-corner","tag-tools","tag-branding","tag-guest-experience","tag-guest-reviews","tag-marketing"],"yoast_head":"\nThe art of responding to restaurant reviews | Dineplan Blog<\/title>\n<meta name=\"description\" content=\"Reviews are an important part of marketing your restaurant online. 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