{"id":7731,"date":"2024-03-06T15:32:59","date_gmt":"2024-03-06T13:32:59","guid":{"rendered":"https:\/\/www.dineplan.com\/blog\/?p=7731"},"modified":"2024-03-06T15:33:05","modified_gmt":"2024-03-06T13:33:05","slug":"serving-success","status":"publish","type":"post","link":"https:\/\/www.dineplan.com\/blog\/serving-success\/","title":{"rendered":"Serving success: Fostering collaboration and peak performance in restaurant teams"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Blog Post Section&#8221; _builder_version=&#8221;4.18.0&#8243; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; locked=&#8221;off&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row admin_label=&#8221;Intro + Post Nav&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;0px||0px||true|false&#8221; custom_padding=&#8221;0px||30px||false|false&#8221; collapsed=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.18.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Intro&#8221; _builder_version=&#8221;4.23.4&#8243; link_font=&#8221;|600|||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Flexibility, agility, diversity, continuous learning, and a unified objective all serve as the fundamental cornerstones for establishing an efficient <a href=\"https:\/\/www.dineplan.com\/blog\/tag\/branding\/?utm_source=Dineplan_Blog&#038;utm_medium=Post&#038;utm_campaign=Staff_Development\" target=\"_blank\" rel=\"noopener\">brand<\/a>. Keen observers readily see when restaurant personnel need refinement or enhancement \u2013 a process I term \u201cfinessing\u201d. <\/p>\n<p>However, in many cases, restaurant management may not prioritise offering professional growth opportunities to their staff. Concerns about return on investment or the difficulty of allocating time for staff development often arise.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Content&#8221; _builder_version=&#8221;4.23.4&#8243; link_font=&#8221;|600|||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Happy staff make happy diners<\/h4>\n<hr \/>\n<p>An exception to this trend is the <a href=\"https:\/\/www.dineplan.com\/restaurants\/manor-house?utm_source=Dineplan_Blog&#038;utm_medium=Post&#038;utm_campaign=Staff_Development\" target=\"_blank\" rel=\"noopener\">Manor House<\/a> restaurant in Stanford. Here, rather than focusing on winning awards, they win the hearts of their team first and then their diners\u2019. Staff are hired based on their genuine love of serving others with a positive attitude.<\/p>\n<p>Rather than having an Executive Chef, the entire kitchen team collaborates to craft a seasonal menu that showcases local products. The change of seasons also provides opportunities for management training, ensuring seamless coordination between the front-of-house team and the staff in the kitchen. Everyone tastes the dishes, gives feedback, and engages in discussions about diners\u2019 preferences, gathered from their <a href=\"https:\/\/restaurants.dineplan.com\/guest-and-review-management?utm_source=Dineplan_Blog&#038;utm_medium=Post&#038;utm_campaign=Staff_Development\" target=\"_blank\" rel=\"noopener\">Dineplan reviews<\/a>.<\/p>\n<blockquote class=\"instagram-media\" data-instgrm-permalink=\"https:\/\/www.instagram.com\/p\/CypoS71KgYy\/?utm_source=ig_embed&amp;utm_campaign=loading\" data-instgrm-version=\"14\" style=\" background:#FFF; border:0; border-radius:3px; box-shadow:0 0 1px 0 rgba(0,0,0,0.5),0 1px 10px 0 rgba(0,0,0,0.15); margin: 1px; max-width:700px; min-width:326px; padding:0; width:99.375%; width:-webkit-calc(100% - 2px); width:calc(100% - 2px);\">\n<div style=\"padding:16px;\"> <a href=\"https:\/\/www.instagram.com\/p\/CypoS71KgYy\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" background:#FFFFFF; line-height:0; padding:0 0; text-align:center; text-decoration:none; 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font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:550; line-height:18px;\">View this post on Instagram<\/div>\n<\/div>\n<div style=\"padding: 12.5% 0;\"><\/div>\n<div style=\"display: flex; flex-direction: row; margin-bottom: 14px; align-items: center;\">\n<div>\n<div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(0px) translateY(7px);\"><\/div>\n<div style=\"background-color: #F4F4F4; height: 12.5px; transform: rotate(-45deg) translateX(3px) translateY(1px); width: 12.5px; flex-grow: 0; margin-right: 14px; margin-left: 2px;\"><\/div>\n<div style=\"background-color: #F4F4F4; border-radius: 50%; height: 12.5px; width: 12.5px; transform: translateX(9px) translateY(-18px);\"><\/div>\n<\/div>\n<div style=\"margin-left: 8px;\">\n<div style=\" background-color: #F4F4F4; border-radius: 50%; flex-grow: 0; height: 20px; width: 20px;\"><\/div>\n<div style=\" width: 0; height: 0; border-top: 2px solid transparent; border-left: 6px solid #f4f4f4; border-bottom: 2px solid transparent; transform: translateX(16px) translateY(-4px) rotate(30deg)\"><\/div>\n<\/div>\n<div style=\"margin-left: auto;\">\n<div style=\" width: 0px; border-top: 8px solid #F4F4F4; border-right: 8px solid transparent; transform: translateY(16px);\"><\/div>\n<div style=\" background-color: #F4F4F4; flex-grow: 0; height: 12px; width: 16px; transform: translateY(-4px);\"><\/div>\n<div style=\" width: 0; height: 0; border-top: 8px solid #F4F4F4; border-left: 8px solid transparent; transform: translateY(-4px) translateX(8px);\"><\/div>\n<\/div>\n<\/div>\n<div style=\"display: flex; flex-direction: column; flex-grow: 1; justify-content: center; margin-bottom: 24px;\">\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; margin-bottom: 6px; width: 224px;\"><\/div>\n<div style=\" background-color: #F4F4F4; border-radius: 4px; flex-grow: 0; height: 14px; width: 144px;\"><\/div>\n<\/div>\n<p><\/a><\/p>\n<p style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; line-height:17px; margin-bottom:0; margin-top:8px; overflow:hidden; padding:8px 0 7px; text-align:center; text-overflow:ellipsis; white-space:nowrap;\"><a href=\"https:\/\/www.instagram.com\/p\/CypoS71KgYy\/?utm_source=ig_embed&amp;utm_campaign=loading\" style=\" color:#c9c8cd; font-family:Arial,sans-serif; font-size:14px; font-style:normal; font-weight:normal; line-height:17px; text-decoration:none;\" target=\"_blank\" rel=\"noopener\">A post shared by Manor House (@stanford_manor_house)<\/a><\/p>\n<\/div>\n<\/blockquote>\n<p> <script async src=\"\/\/www.instagram.com\/embed.js\"><\/script><\/p>\n<p>Aiming for peak performance must be initiated by leadership. If leaders, often represented in a restaurant by the Head Chef and supervisors, are out of tune with their team&#8217;s needs, the foundation becomes shaky. It\u2019s unrealistic to expect the waitstaff to exhibit passion, engagement, dedication, and excellence without proper training.<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Content&#8221; _builder_version=&#8221;4.23.4&#8243; link_font=&#8221;|600|||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Top-down initiative<\/h4>\n<hr \/>\n<p>The first step is to train leaders and managers to train the staff effectively. By encouraging them to hire people based on attitude rather than aptitude alone, the foundations of the restaurant are strengthened. The most impactful results often stem from conducting high-performance training sessions with the entire team, with active participation from the leader. This approach fosters team building, inspiration, and knowledge-sharing from the ground up.<\/p>\n<p>I am frequently asked how to cultivate a culture of excellence and a cohesive team. Here are four key things to keep in mind:<\/p>\n<p>[\/et_pb_text][et_pb_text admin_label=&#8221;Content&#8221; _builder_version=&#8221;4.23.4&#8243; link_font=&#8221;|600|||||||&#8221; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ol>\n<li><strong>Flexibility and agility: <\/strong>Service teams need to collaborate and be intuitive, adapting swiftly to patrons&#8217; requests. They need to be able to think quickly, anticipate unforeseen changes, and genuinely heed their guests. At the <a href=\"https:\/\/www.dineplan.com\/restaurants\/manor-house?utm_source=Dineplan_Blog&amp;utm_medium=Post&amp;utm_campaign=Staff_Development\" target=\"_blank\" rel=\"noopener\">Stanford Manor House<\/a>, they make an effort to treat their regulars to their favourite dishes, even when they\u2019re not on the new menu. This goes a long way in building loyalty.<\/li>\n<li><strong>Diversity fosters teamwork: <\/strong>Establishing smooth coordination between departments is vital, whether it relates to marketing and finance in a sizable corporation, or the front-of-house and kitchen teams in a restaurant. Cultivating an optimal workflow reflects positively on cuisine, service, and financial outcomes. A deeper comprehension of diversity is essential, and only achievable when team members genuinely empathise with each other. A team comprised of diverse individuals leads to a more vibrant synergy, both on the floor and behind the scenes. During training sessions, it\u2019s important to discuss how individuals are different, and how the whole group can embrace these differences and learn together.<\/li>\n<li><strong>Continuous learning: <\/strong>The most <a href=\"https:\/\/www.dineplan.com\/blog\/category\/all-posts\/for-restaurateurs\/restaurant-growth-and-success\/?utm_source=Dineplan_Blog&amp;utm_medium=Post&amp;utm_campaign=Staff_Development\" target=\"_blank\" rel=\"noopener\">successful restaurants<\/a> are those where the Head Chef presents a multifaceted interpretation of what food means to each person. The flow of education should be both ways, as leaders gain insights into their guests by attentively listening to what occurs on the floor during each service.<\/li>\n<li><strong>Unified vision: <\/strong>Enable your team to participate in decision-making and, most importantly, expose them to your competitors through organised outings to other restaurants as a component of your team-building efforts. This offers chances for both enjoyment and collective learning. While appreciating the fruits of another&#8217;s labour, analyse their accomplishments and seek feedback from your team on what impresses them. Then refine your own restaurant\u2019s vision, together.<\/li>\n<\/ol>\n<p>[\/et_pb_text][et_pb_cta title=&#8221;Unlock your team&#8217;s potential&#8221; button_url=&#8221;https:\/\/jennyhandley.co.za\/performance-training?utm_source=Dineplan_Blog&#038;utm_medium=Post&#038;utm_campaign=Staff_Development&#8221; button_text=&#8221;Explore JHP Training Courses&#8221; _builder_version=&#8221;4.23.4&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#EB454F&#8221; custom_button=&#8221;on&#8221; button_font=&#8221;|600|||||||&#8221; button_use_icon=&#8221;off&#8221; link_option_url=&#8221;https:\/\/jennyhandley.co.za\/performance-training?utm_source=Dineplan_Blog&#038;utm_medium=Post&#038;utm_campaign=Staff_Development&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Uncover your team&#8217;s strengths, weaknesses, and untapped potential through Jenny&#8217;s specialised courses. Effective leaders invest in strengths, assemble the right team, empathise with their staff and guests\u2019 needs, and excel in communication.<\/p>\n<p>[\/et_pb_cta][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Discover the key to cultivating collaboration and peak performance within your restaurant staff, starting from the top down. Explore four actionable tips for fostering teamwork and achieving service excellence.<\/p>\n","protected":false},"author":5,"featured_media":7749,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","footnotes":""},"categories":[840,514],"tags":[756,787,791,798,815,832,838],"class_list":["post-7731","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-partner-content","category-restaurant-growth-and-success","tag-jenny-handley-performance","tag-hospitality-industry","tag-management","tag-operations","tag-staff-training","tag-front-of-house","tag-partner-content"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Serving success: Fostering collaboration and peak performance in restaurant teams | Dineplan Blog<\/title>\n<meta name=\"description\" content=\"Discover the key to cultivating collaboration and peak performance within your restaurant staff, starting from the top down. 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