HOW DOES THE 60 DAY MONEY BACK GUARANTEE WORK?
If you're not happy with your account and would like your money back, just contact us within the first 60 days and we'll gladly refund your money. Refunds can not be issued after your initial 60 days of use.
CAN I DOWNGRADE TO A LOWER PLAN LATER?
Yes. Send us an email to email@example.com to let us know which plan you would like to downgrade to.
CAN I UPGRADE TO A BETTER PLAN LATER?
Yes. Simply click on the "Profile" menu item then "Upgrade Plan" under the account settings and you'll see your options. We prorata upgrades for partial months.
IS MY CREDIT CARD INFORMATION SAFE?
Always. We use Stripe to manage our payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe's security information is available online.
HOW WILL I BE BILLED AND WHEN?
Your billing cycle is started from the day you sign up. This means if you sign up on the 15th May then you will always be billed every 15th of the month.
WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?
We cancel your account at the end of your current billing cycle. We do not offer a prorata refund. Lets use an example to illustrate. You sign up on the 15th of May. You cancel your account on the 20th November. You will have access to Dineplan until the end of your billing cycle which is the 15th of December.
CAN I PAY IN MY OWN CURRENCY?
We accept United States Dollars (USD), British Pounds (GBP) and Euros (EUR). We charge in USD for countries that use other currencies. The billed amount will come through on your credit card in your own currency. The amount will depend on the current USD exchange rate at the time of payment.
I STILL HAVE A QUESTION, HOW DO I CONTACT YOU?
Send an email to firstname.lastname@example.org and we'll help you out.