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Features & Benefits Make your booking process more efficient for you and your guests.
Reservations
- Free unlimited online bookings, no commission fees.
- Your choice of four different reservations views (list, table, layout or month) to manage your bookings.
- Accept real time bookings from your website, Facebook page or any other 3rd party website.
- Send automatic email & SMS confirmations and reminders.
- Attach files like custom menus or invoice to bookings as necessary.
- Waiting list functionality for when you are fully booked.
- Run an intelligent queue system and alert guests their table is ready via SMS.
Deposits & Prepayments
- Eliminate no shows by charging deposits for bookings.
- Complete granular control over when to charge deposits, based on date, number of people, times, day of the week, and / or seating.
- Simple one click refund functionality to partially or fully refund your guests where necessary.
- Fully hosted and PCI compliant secure payment page.
- Manually send out split payments to different people for a single booking.
- Tie in you Stripe account and have money settle directly to you (country specific).
Database
- Create a database of your guests including booking history, special occasions, notes or preferences.
- Identify repeat guests while they are still on the phone.
- Immediately see how many times any guest has visited or how many times they have cancelled or not shown up.
- Communicate with your guests via bulk SMS (country specific) or export your database to create an email campaign.
- Manually and / or automatically tag your guests with custom created guest tags.
Analyse
- Use Dineplan's built in statistics views to better understand your guest's booking habits.
- Compare months and days of the week.
- Bolt on the reporting platform to gain more detailed insights and monthly reports.
- Identify peaks and troughs in trade in advance and provision stock accordingly.
- Record no shows and immediately identify repeat offenders.
Ticketing
- Combined with the payment functionality, automatically charge guests and create PDF tickets for your event.
- Door entry system works with a USB hand held bar scanners to quickly scan and check tickets.
- A perfect solution whether you are running ad-hoc events at your venue or repeat events.
- Easy complimentary ticket creation for VIPs.
- Decoupled ticket creation so you can sell tickets at the door.
Functionality
- Web based with offline access.
- Multiple users and access levels.
- Restaurant group account access.
- Granular level audit logs of bookings, emails, SMSs, payments, refunds and setting changes.
- Login from anywhere and keep tabs on your business.
- Works across a full range of devices.
- Secure and backed up daily.
- Online help center coupled with chat and email support.
What Our Clients Say See what our customers say about us...
Dineplan is a concise, user friendly reservation system which we have used since it first came onto the market. Dineplan has assisted us in better controlling all our bookings and we now find it an invaluable resource for managing guests and table reservations. This product comes highly recommended.
Overture was introduced to Dineplan back in April 2013 and have been using the system ever since. Dineplan is a very user-friendly, fast, efficient and not to mention, professional program. Above all it has eliminated reservation confusion and allows us to track reservations better. We are extremely happy with the service we have received so far and have no regrets choosing Dineplan.
Dineplan has completely modernised and organised our booking system from its brilliant functionality to its ease of access. The database created from the bookings is invaluable information and helps us to plan, forecast and control the future of our business. Soon every restaurant will be using it.
Fantastic system made even better by its simplicity - one less headache in an industry that is filled with them. Features like database capturing and confirmation e-mails are a real treat.
Restaurants that use Dineplan Just some of our clients...
Pricing Risk free, 60-day money back guarantee!
Professional
$99 pm Includes all features of Plus in addition to the below- Queuing system
- Multiple user accounts and access levels
- Reservation table view
- Reservation table floor plan
- Automatic review system
- Booking file attachments
- * See below for bolt on functionality
Popular
Plus
$69 pm Includes all features of Basic in addition to the below- SMS & Email Reservation reminders
- Reservation and settings audit logs
- Booking statistics
- Guest database export
- Discounted SMS
- Waiting list functionality
- Booking and guest tags
- Customisable email and SMS templates
- * See below for bolt on functionality
Basic
$39 pm Priced to get you started- Unlimited free bookings
- Reservation list view
- Print reservations
- Customisable notifications settings
- Custom shift and seating setup
- Email and chat support
- * See below for bolt on functionality
Bolt on Functionality
$29 per month
Deposit Functionality
Deposit requesting functionality to help you charge prepayments for bookings. Requires a Stripe account.
$9 per month
Ticketing System
Manage ticketing and entry into your events (* requires the deposit and prepayment functionality bolt on).
$29 per month
Review Platform
Manage all your reviews in one place. Pull reviews from Google, TripAdvisor, Facebook, Dineplan, and 100+ more channels.
$9 per month
Reporting Platform
Gain in depth insights into the working of your restaurant with customised reporting on your reservations.
$99 once off
Setup & Training
Receive online training and customised availability setup for your restaurant shift and seating.
Frequently Asked Questions
HOW DOES THE 60 DAY MONEY BACK GUARANTEE WORK?
If you're not happy with your account and would like your money back, just contact us within the first 60 days and we'll gladly refund your money. Refunds can not be issued after your initial 60 days of use.
CAN I DOWNGRADE TO A LOWER PLAN LATER?
Yes. Send us an email to info@dineplan.com to let us know which plan you would like to downgrade to.
CAN I UPGRADE TO A BETTER PLAN LATER?
Yes. Simply click on the "Profile" menu item then "Upgrade Plan" under the account settings and you'll see your options. We prorata upgrades for partial months.
IS MY CREDIT CARD INFORMATION SAFE?
Always. We use Stripe to manage our payments. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe's security information is available online.
HOW WILL I BE BILLED AND WHEN?
Your billing cycle is started from the day you sign up. This means if you sign up on the 15th May then you will always be billed every 15th of the month.
WHAT HAPPENS IF I CANCEL MY SUBSCRIPTION?
We cancel your account at the end of your current billing cycle. We do not offer a prorata refund. Lets use an example to illustrate. You sign up on the 15th of May. You cancel your account on the 20th November. You will have access to Dineplan until the end of your billing cycle which is the 15th of December.
CAN I PAY IN MY OWN CURRENCY?
We accept United States Dollars (USD), British Pounds (GBP) and Euros (EUR). We charge in USD for countries that use other currencies. The billed amount will come through on your credit card in your own currency. The amount will depend on the current USD exchange rate at the time of payment.
I STILL HAVE A QUESTION, HOW DO I CONTACT YOU?
Send an email to info@dineplan.com and we'll help you out.
© 2020. Dineplan