Restaurant Terms and Conditions

1. Who are we?

Dineplan owns the Dineplan website www.dineplan.com, related reservation software and the Dineplan application.

Dineplan own and run the Dineplan website www.dineplan.com, related reservation software and the Dineplan application.

These Terms of Service controls your use of Dineplan, the reservation software, the Dineplan website, the Dineplan application and its features. By using Dineplan, the reservation software, the Dineplan website and the Dineplan application you acknowledge and accept these Terms of Service.

Our Privacy Policy is also part of our Terms of Service.

2. What is Dineplan?

Dineplan is a Software as a Service (SaaS) company, which provides a restaurant reservation software for restaurants, a restaurant reservation and listings website and a restaurant reservation application. There are many other features and functionalities.

The Dineplan Reservation Software entails.

Browser based restaurant reservation management software.
Live restaurant reservation widget which goes on the restaurants’ website, Facebook Page, Google listing and the Dineplan website and the Dineplan application.

The Dineplan Website has these features.

Restaurant listings and directory in the Dineplan Website.
Real-time (Instant) restaurant bookings in the Dineplan Website and our restaurants’ websites.
Request restaurant bookings in the Dineplan Website and our restaurants’ websites.
Restaurant ratings and reviews.

The Dineplan Application has these features.

Restaurant listings and directory in the Dineplan Application.
Real-time (Instant) restaurant bookings in the Dineplan Application and our restaurants’ websites.
Request restaurant bookings in the Dineplan Application and our restaurants’ websites.
Restaurant ratings and reviews.

3. What do we expect from you, when using the Dineplan reservation software, the Dineplan website or the Dineplan application.

You are expected to not do anything malicious, that breaks any laws or is dishonest in any way.

From time to time, we will change and (hopefully) improve the Dineplan reservation software, the Dineplan website or the Dineplan applications features and functions.

The following is required of you:

Do not let anyone else use your profile and login credentials.
You are prohibited from using any type of software such as: a spider, crawler, scraper, script, browser, extension, offline reader or other automated means or interface not authorised by us to access Dineplan, the reservation software, the Dineplan website, the Dineplan application or its features, extract data or otherwise interfere with or modify the rendering of pages or functionality.
You are prohibited to transmit or post any file that may contain worms, Trojan horses, viruses or any other form of contamination or destructive elements which interfere with Dineplan, the reservation software, the Dineplan website, the Dineplan application.
You are prohibited to reverse engineer any aspect of our services, or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any content, area or code of Dineplan, the reservation software, the Dineplan website, the Dineplan application or its features.
You will be expected to comply with all applicable laws when using Dineplan, the reservation software, the Dineplan website, the Dineplan application.

4. Personal Information of Diners.

We only collect personal information of your diners, if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in several ways: if and when you provide information to us, automatically through operating our Services, and from outside sources. Our Privacy Policy details what we do with personal information. Please note that our Privacy Policy forms part of these Terms of Service.

5. Who owns the Dineplan, the Dineplan reservation software, the Dineplan website and the Dineplan application?

Dineplan owns the website www.dineplan.com, the Dineplan reservation software and the Dineplan application. We grant you permission to use Dineplan and its great features.

Dineplan and all content and other materials it contains, including the Dineplan logo and designs, text, graphics, pictures, information, data, software, sound files, other files and the images and information used on Dineplan, the Dineplan website, the Dineplan reservation software and the Dineplan application, are provided by the restaurants. While we have permission to use this information on the Dineplan website and the Dineplan application, we do not own the images most importantly, so we are not able to grant any permission for them to be downloaded and used in any way.

Our Terms of Service to you does not include any right to:

Sell, resell or use the services or content commercially.
Distribute, publicly perform or publicly display any content without our written consent.
Modify or otherwise make any derivative uses of the services or content, or any portion thereof.
Use any data mining, robots or similar data gathering or extraction methods.
Download (other than page caching) any portion of the services or content, except as expressly permitted by us.
Use the services or content other than for their intended purposes.

We can revoke your access and use of Dineplan, the Dineplan reservation software, the Dineplan website and the Dineplan application at any time.

The Dineplan Terms of Service and content may include software features provided by third parties that are subject to separate license terms and conditions, in which case those license terms and conditions will govern those software features.

6. How do we treat your data?

Review our Privacy Policy for more information on how we collect and use personal information.

You will adhere to all data protection and applicable privacy laws.

We will keep your personal information confidential.

7. What notifications will you receive?

We will send out notifications about bookings, reviews and special offers.

We may send notifications via SMS and or Email to:

Notify you new, cancelled or changed booking.
Notify you of reviews.
Notify you that a guest has completed a review of your restaurant.
Notify you of deposit payments and refunds.
Notify you a low SMS balance.
Send you invoices.
Notify you of changes to these terms.

8. Can you give feedback?

Yes, please tell us what you think of the Dineplan reservation software, the Dineplan website or the Dineplan application and its features. We may use it to make improvements or publish it.

We welcome your feedback about Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application and its features; including questions, comments, suggestions or ideas.

We will own any feedback and may use and modify it without any restrictions or payment to you. For instance, if you send us an e-mail to tell us how much you enjoy using the Dineplan application, we can use a shortened version of it on our website. We will not publish your personal information with the feedback without your consent. You can send feedback to support@dineplan.com

9. What about third party sites?

We may link to third party sites that are not ours or under our control.

We may link to third party websites. We make no claim or representation regarding, and accept no responsibility for the quality, content, nature or reliability of third-party websites or content that we reference. Third party sites and content are not under our control.

10. Where does our responsibility end (disclaimers, limitation of liability, and indemnity)?

We do not guarantee that Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application will always be available or that the content will be accurate. We are not involved in or responsible for the services provided by the restaurants that make use of the reservation software and the restaurants listed on the Dineplan website and Dineplan application.

You expressly acknowledge that use of Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application and its features is at your sole risk.

We are not liable for any loss or harm which flows from your use of, or inability to use our service. Specifically, we cannot be held liable for any loss or inconvenience due to downtime.

We are in no way involved in or responsible for the services provided by restaurants that use Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application and cannot be held liable for their actions or failure to act, the food or drink that they serve or any related activity.

We do not actively monitor or moderate diners’ reviews of restaurants and cannot be held responsible for it. If you notice that a diner submitted malicious, abusive or threatening content, or an inauthentic or knowingly erroneous review, please notify us immediately at support@dineplan.com

We are not liable for any loss or harm which flows from the unauthorised use of your profile. You are responsible to keep your credentials safe and to prevent unauthorised use of your devices and profile.

You will be held responsible for any claims, demands, causes of action, damages, legal and other costs, expenses, penalties, losses or liabilities resulting from third-party claims about an action, commission or omission by you that constitutes a breach or contravention of these Terms of Service or any applicable legislation. In other words, you indemnify us against third-party claims due to your breach of these Terms of Service or applicable legislation.

Although we will try to prevent it from happening, we are not responsible for any malicious code (such as a virus) which may come from Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application.

11. Can we restrict your access to the Dineplan Application?

Yes. This will only be done if we need to for maintenance or security reasons, or if we determine that your profile is used in contravention of our Terms of Service.

We reserve the right to restrict access to or suspend access to Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application for any technical or maintenance or security reasons without compensation. We will do our best to limit this type of interruption to a minimum.

We may also restrict or suspend access if we determine at our discretion that:

your profile is being used by an unauthorised person.
you are in breach of our Terms of Service or any applicable law.
you use Dineplan in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other person.

12. Fees and Charges

Dineplan is a paid for Software as a Service. Dineplan charges a once-off set up fee in addition to a flat monthly fee. Dineplan does offer several additional bolt-on features, each of these features are priced accordingly.

Dineplan bills for its services one month in advance.

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.

You acknowledge and agree that any credit card and related billing and payment information that you provide to the Dineplan may be shared by Dineplan with companies who work on Dineplan's behalf, such as payment processors and/or credit agencies, solely for the purposes of checking credit, effecting payment to Dineplan and servicing your account.

Dineplan may change its fees and payment policies for the Service by notifying you at least thirty (30) days before the beginning of the billing cycle in which such change will take effect.

13. When does our relationship come to an end?

You can deactivate your account or request that we remove and or delete any of your personal information at any time by contacting us. We can do it if you breach our Terms of Service or if we withdraw Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application.

We can deactivate your account by giving you notice at any time if:

You breach our Terms of Service or any applicable law.
We have reason to believe that your use of Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application or the use of your profile is fraudulent in any way.
You may not use Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application in any manner to harass, abuse, stalk, threaten, defame or otherwise infringe or violate the rights of any other person.
Dineplan, at our discretion can decide to withdraw Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application from public use, if we no longer do business for whatever reason.

We will have no liability for any damages or losses you may suffer due to the termination.

When our Terms of Service are terminated, whether due to you deactivating your profile or because we terminated it:

You will no longer have the right to access or use Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application or any of its features.
Any licenses and rights granted under our Terms of Service will conclude immediately.
The rest of our Terms of Service will continue to apply.

14. What else should you know.

We are governed by South African Law. If we need to make any changes to our Terms of Service due to these governing laws, we will let you know.

The above is our entire Terms of Service regarding Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application.

We may amend or update our Terms of Service from time to time. We will provide a notice via email and or in-app notification. The Terms of Service are currently in force. Should you continue to use Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application after our Terms of Service has changed, it means that you accept these changes. We encourage you to check our Terms of Service frequently to stay up to dates.

15. Get in touch

Dineplan
1^st Floor Dean Street Arcade
Newlands, Cape Town
South Africa
7800
Tel: (+27)21 276 5200
Email: support@dineplan.com

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