FAQs
Accounts and Bookings
How do I create a Dineplan account?
I've forgotten my password. How do I reset it?
How do I delete my account?
How do I make a booking?
What does the solid circle on the booking calendar mean?
Why aren't my bookings showing up in the Dineplan app?
What's the difference between Instant Book and Listing restaurants?
Why is the time I want greyed out or unavailable?
Does a restaurant know if I've favourited them?
How do I know my booking is confirmed?
How do I know if the restaurant received my deposit payment?
How do I know if a restaurant has refunded my deposit after a cancellation?
How do I check a restaurant's cancellation policy so I cancel in time for a refund?
I made a mistake with my reservation. Can I change it?
Why do some restaurants ask for a pre-payment?
What's the Platform Fee?
For Restaurateurs
How do I list my restaurant on Dineplan?
How do I log in to manage my restaurant?