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FAQs

Why did I not receive a verification SMS/text in order to register my app account?
Why are my bookings not showing in my Dineplan app?
What is the difference between Instant and Request restaurants?
I didn't get a response from my reservation request, what now?
Why is the time I want greyed out, or not available for selection?
Does a restaurant know that I favourited them?
How do I know that my booking is confirmed?
How do I know if my payment for a booking deposit was received by the restaurant?
How do I know if a restaurant has actioned the refund of my deposit in case of cancellation?
How do I know what the restaurant's cancellation policy is to ensure I cancel within time for refund?
I made a mistake making a reservation, is it possible to change it?
What is the Platform Fee charge?