There are various reasons why an SMS may not have been successfully delivered, i.e. a filter system on the mobile phone blocking spam, failed SMS route, or an invalid country code or number was typed. Should you not receive your verification text, please email firstname.lastname@example.org to manually verify you.
For any booking not originally made via the app to automatically pull into your app account, contact details used in that booking must exactly match the contact details used to verify your app account. E.g. First and last names, phone number and email address.
Instant restaurants (watermelon label) require no interaction from the restaurant and your booking is immediately confirmed. While request restaurants (turquoise label) require the restaurant to action a response to the booking request before your reservation status can be determined.
This is usually due to the restaurant being busy and not being able to respond. If the reservation is still to come then please contact the restaurant to determine the status of your reservation request.
This means that the time you have chosen is not available at that restaurant. If you tap the block, an explanation will appear as to why the time is unavailable. Try selecting a different time.
No, your favourites list is only for you and are only on your profile.
You can check the status of your bookings in the app by tapping on the Bookings tab (next to Search). Below the booking information, you will see the status of the booking i.e. Confirmed, Cancelled etc.
In most cases, restaurants also send booking confirmation SMSs and/or booking confirmation emails.
You can see your deposit payment status in the app by tapping on the Bookings tab (next to Search). Below the booking information, you will see the status of the payment made.
You also receive a payment confirmation SMS and/or email.
You will receive a Refund Notification via email and/or SMS. Please note the following with regards to the refunds:
> The refund will show as from 'Dineplan' on your bank statement.
> The date of the refund can be back-dated to the date of the original transaction. Please check your statement all the way back to the original transaction date.
> Refunds to a South African card usually take 3 business days to reflect, but can take up to 10 business days depending on the bank.
> Refunds to international cards can take up to 14 business days to reflect.
Scroll to the bottom of the Payment Request or Payment Confirmation email that you will receive before and after making payment to the restaurant. You will see the restaurant's policy under Cancellation Policy.
If you made a mistake, you can change your reservation at anytime. Navigate to your Bookings view and you can change the reservation (if no payment has been made) or cancel it all together.