Protecting your privacy is important to us. Our Terms of Service will help you better understand what, why and how we collect and store your information. We will keep your information confidential.
Dineplan owns the website www.dineplan.com, related reservation software and the Dineplan application.
These Terms of Service controls your use of Dineplan and its features. By using Dineplan, the Dineplan reservation software, the Dineplan website or the Dineplan application you acknowledge and accept these terms of service.
Dineplan is a reservation management software for restaurants and a consumer facing restaurant reservation application, restaurant reservation and restaurant listings website. There are many other features and functionalities.
Dineplan, the website and the Dineplan Application has these features.
Some features will only be available to you if you give us permission. Such as our location-based feature, where the Dineplan Application and Dineplan website suggests restaurants in your area.
If you want to make a reservation or favourite a restaurant in the Dineplan application and Dineplan website, you will be required to create a user profile.
You are expected to not do anything malicious, that breaks any laws or is dishonest in any way.
From time to time, we will change and (hopefully) improve the Dineplan application and Dineplan website features and functions.
The following is required of you:
You may use our reservation functionality to make a reservation at a restaurant using Dineplan, the Dineplan application or the Dineplan website. To reiterate, once the reservation has been made responsibility of this reservation is then handed over to you and the restaurant. Your reservation will be subject to the restaurant’s terms and conditions.
You are expected to notify the restaurant if you have any special requirements when making a reservation. These special requirements can be things such as; dietary requirements, allergies, disabled access.
Dineplan is not responsible for anything that might go wrong with your booking, any penalties you must pay for cancellations or if you are not happy with the service delivered by the restaurant.
Each restaurant will have their own cancellation policy and where applicable, will determine when a refund is due to you.
Dineplan owns the Dineplan restaurant reservation software, the Dineplan application and Dineplan website and its content. We grant you permission to use Dineplan and its great features.
Dineplan and all content and other materials it contains, including the text, graphics, pictures, information, data, software, sound files, other files and the images and information used on Dineplan, the Dineplan website and the Dineplan application listings, are provided by the restaurants. While we have permission to use this information on the Dineplan website and Dineplan application, we do not own the images most importantly, so we are not able to grant any permission for them to be downloaded and used in any way.
Our Terms of Service to you does not include any right to:
We can revoke your access and use of Dineplan, the Dineplan website and or the Dineplan application at any time.
The Dineplan Terms of Service and content may include software features provided by third parties that are subject to separate license terms and conditions, in which case those license terms and conditions will govern those software features.
Dineplan is compliant with the relevant provisions of the Protection of Personal Information Act 4 of 2013 and EU General Protection of Data Regulations and by using the services of Dineplan you consent to the collection and processing of personal information as provided by you.
Dineplan collects and stores personal information on behalf of restaurants and the information will only be processed for its intended purpose.
In making use of Dineplan’s services you will be given a choice to receive marketing on behalf of restaurants and on behalf of Dineplan. In the event that you have chosen to accept such marketing you will be given the opportunity to opt out should you wish to do so at a later stage.
Kindly take note of the procedures in place for any request of personal information; request to rectify or delete information and the complaint process.
We will send out notifications relating to your booking, review requests and potentially special offers if you have opted to receive such.
We may send notifications via SMS and or Email and or Push notification to:
Yes, please tell us what you think of our reservation software, website, application and its features. We may use it to make improvements or publish it
We welcome your feedback about Dineplan, the Dineplan website and the Dineplan application. Feedback includes questions, comments, suggestions or ideas.
We will own any feedback and may use and modify it without any restrictions or payment to you. For instance, if you send us an e-mail to tell us how much you enjoy using the Dineplan application, we can use a shortened version of it on our website. We will not publish your personal information with the feedback without your consent.
You can send feedback to firstname.lastname@example.org
We may link to third party sites that are not ours or under our control.
We may link to third party websites. We make no claim or representation regarding, and accept no responsibility for the quality, content, nature or reliability of third party websites or content that we reference. Third party sites and content are not under our control.
We do not guarantee that the Dineplan reservations software, the Dineplan website or the Dineplan application will always be available or that the content will be accurate. We are not involved in or responsible for the services provided by the restaurants listed on, the Dineplan website or Dineplan application.
You expressly acknowledge that the use of the Dineplan website, the Dineplan application and its features is at your sole risk.
We are not liable for any loss or harm which flows from your use of, or inability to use our service. Specifically, we cannot be held liable for any loss or inconvenience due to the Dineplan reservation software, the Dineplan website or the Dineplan application downtime.
We are in no way involved in or responsible for the services provided by restaurants listed on the Dineplan website or the Dineplan application and cannot be held liable for their actions or failure to act, the food or drink that they serve or any related activity. If you have allergies or any other special requirements, you must communicate this directly to the restaurant.
We do not actively monitor or moderate diners’ reviews of restaurants and cannot be held responsible for it. If you notice that a diner submitted malicious, abusive or threatening content, or an inauthentic or knowingly erroneous review, please notify us immediately at email@example.com
We are not liable for any loss or harm which flows from the unauthorised use of your profile. You are responsible to keep your credentials safe and to prevent unauthorised use of your devices and profile.
You will be held responsible for any claims, demands, causes of action, damages, legal and other costs, expenses, penalties, losses or liabilities resulting from third-party claims about an action, commission or omission by you that constitutes a breach or contravention of these Terms of Service or any applicable legislation. In other words, you indemnify us against third-party claims due to your breach of these Terms of Service or applicable legislation.
Although we will try to prevent it from happening, we are not responsible for any malicious code (such as a virus) which may come from the Dineplan reservation software, the Dineplan website or the Dineplan application.
While Dineplan will take all reasonable measures to ensure an efficient, uninterrupted and error-free service to all its online customers, neither Dineplan nor any of its employees, representatives or assigns will be liable to any online customer for any loss or damage of whatsoever nature caused by or attributable to any:
Yes! This will only be done if we need to for maintenance or security reasons, or if we determine that your profile is used in contravention of our Terms of Service.
We reserve the right to restrict access to or suspend access to the Dineplan reservation software, the Dineplan website and the Dineplan application for any technical, maintenance or security reasons without compensation. We will do our best to limit this type of interruption to a minimum.
We may also restrict or suspend access if we determine at our discretion that
You can deactivate your profile or request that we remove and or delete any of your personal information at any time by contacting us. We can do it if you breach our terms of Service or if we withdraw the Dineplan website or Dineplan application.
Contact us via email: firstname.lastname@example.org
We can deactivate your profile by giving you notice at any time if:
We will have no liability for any damages or losses you may suffer due to the termination.
When our Terms of Service are terminated, whether due to you deactivating your profile or because we terminated it:
We are governed by South African Law. If we need to make any changes to our Terms of service due to these governing laws, we will let you know.
The above is our entire Terms of Service regarding Dineplan, the Dineplan Application and www.dineplan.com.
We may amend or update our Terms of Service from time to time. We will provide a notice via an in-app notification or pop-up on the website if we do so. The Terms of Service are currently in force. Should you continue to use Dineplan, the Dineplan application or www.dineplan.com after our Terms of Service have changed, it means that you accept these changes. We encourage you to check our Terms of Service frequently to stay up to dates.
1st Floor Dean Street Arcade
Newlands, Cape Town
Tel: +27 21 276 5200