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Chapter 5 at Coastlands Skye Hotel

Indian South African
Location Pointer 2 Vuna Cl, Umhlanga Ridge, Durban, 4319, South Africa
4.5
(91 reviews)
RR
Menu
Favourite

Attributes

  • Outdoor Seating
  • Great Views

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Menu
Favourite

The CHAPTER 5 Restaurant specializes in Breakfast, Lunch and Dinner Buffets. Located on the Ground Floor of Coastlands SKYE Hotel, the restaurant offers a choice of both Buffet and a la Carte options.

Chapter 5 is not a Halaal certified restaurant. However, we are certain that it would give you a sense of comfort in knowing that all meals are prepared free of alcoholic ingredients and the meat sourced to prepare all dishes is Halaal certified. Please speak to our Executive Chef on duty / Restaurant Manager should you require additional information, we will be glad to assist. Please note Halaal certified meals can be made available on request.

Our restaurant is available for private group bookings, corporate lunches and more. Please email to discuss your event. Ts&Cs apply.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (91)

4.5 out of 5.0
Based on the past 12 months
Food 4.4
Value 4.5
Service 4.6
Ambience 4.6
  • Nikita P. Dined: 3 days ago
    1.3
    Food 2.0
    Value 1.0
    Service 1.0
    Ambience N/A

    Reviewed on: Sun 14 Jun 26
    We chose your venue for my partner’s birthday, expecting the premium standards of the Coastlands brand. Instead, the evening was ruined by poor management and a total failure to deliver on pre-paid arrangements. As frequent diners at Coastal branches in Durban, we are shocked by this experience. Upon arrival, there was no greeting or seating assistance; we stood ignored for minutes. Once seated, no waitron attended to us. We had to flag down staff for basic drink orders, which took ages. Our second round of drinks never arrived at all, even after dessert. The worst failure was the birthday cake. We pre-paid and confirmed a personalized cake in advance, yet it was never brought out. This negligence completely ruined the birthday celebration. While the food tasted good, the buffet logistics were terrible. Bain-maries were empty and slow to refill. The mussel pot had only sauce, no mussels, and the sushi and prawn stations had long wait times. The setup looked much smaller than your advertised photos. The duty manager merely cited a staff shortage, but it was clear that a la carte tables were prioritized while buffet guests were entirely neglected. I request that management reviews the camera footage from table Nikita Pillay to verify this terrible service.

    Chapter 5 at Coastlands Skye Hotel responded on Mon 15 Jun 26:
    Dear Ms Pillay, Thank you for taking the time to share your feedback regarding your recent dining experience at Coastlands Skye Hotel. Please accept our sincere apologies that your partner's birthday celebration did not meet the standards that you have come to expect from the Coastlands brand. We fully appreciate how disappointing it must have been to have carefully planned a special occasion, only for key aspects of the evening to fall short of expectations. We are particularly concerned by your comments regarding the lack of greeting and seating assistance upon arrival, the service delays, the non-delivery of your drinks order, and, most importantly, the failure to present the pre-ordered birthday cake that had been arranged in advance. We understand how significant this omission would have been on such a special occasion, and we sincerely regret the disappointment and frustration this caused. We also acknowledge your concerns regarding the buffet presentation and replenishment, including the availability of certain menu items and waiting times experienced at various stations. While we are pleased that you enjoyed the quality and taste of the food, we recognize that the overall dining experience extends far beyond the food itself, and on this occasion, we did not deliver the seamless experience that our guests deserve. Please be assured that your feedback has been shared with our Food and Beverage Management team for a thorough review and investigation. We will also review the operational shortcomings highlighted in your comments to better understand where our service standards were not upheld and to implement the necessary corrective measures. Thank you for bringing these matters to our attention. Constructive feedback such as yours assists us in identifying opportunities for improvement and ensuring that similar experiences are not repeated in the future. We hope that you will allow us to restore your confidence in Coastlands Skye Hotel and provide you with the exceptional experience that should have been delivered on this occasion. Kind Regards, André-B van Wyk Group Marketing and Sales Manager

  • Melaine P. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Thu 11 Jun 26
    The waiter Vassie Naidoo was very attentive. Food arrived promptly and we'll presented. It was a great experience

    Chapter 5 at Coastlands Skye Hotel responded on Fri 12 Jun 26:
    Dear Melaine Thank you for your outstanding review and for awarding us perfect scores across all aspects of your dining experience. We are delighted to hear that you enjoyed the food, ambience, service, and value offered. It is especially rewarding to know that Vassie Naidoo provided attentive service and helped make your visit such a memorable one. We will be sure to share your kind compliments with him and the rest of the team. We are also pleased that your meal was served promptly and presented to a high standard, contributing to a great overall experience. Thank you for your support. We look forward to welcoming you back again soon for another exceptional dining experience. Warm regards, Andre-B van Wyk Group Marketing and Sales Manager

  • Zandile Nxumalo Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 09 Jun 26
    My experience with my team was beautiful, thank you so much for the amazing hospitality.

    Chapter 5 at Coastlands Skye Hotel responded on Thu 11 Jun 26:
    Dear Zandile, Thank you for your wonderful review and for awarding us perfect ratings across all aspects of your experience. We are delighted to hear that you and your team had a beautiful experience with us and that our hospitality contributed to making your visit memorable. Your kind words regarding our service, ambience, food, and value are greatly appreciated and will be shared with the team. Thank you for choosing Coastlands Skye Hotel. We look forward to welcoming you and your colleagues back for another exceptional experience in the near future. Warm regards, Andre-B van Wyk Group Marketing and Sales Manager

  • Adele Moodley Dined: 3 weeks ago
    4.3
    Food 5.0
    Value 3.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sun 24 May 26
    The prepared food was a high standard. However the offering was limited on starters and vegetable options. Missed a cheese section, and nuts and pastry. Should also offer fresh fruit juice on tap and a litre bottle water fo the table. Additionally ice cream wasn’t offered which was surprising, especially after a heavy meal. It was also strange that a function of 50 guests suddenly joined the restaurant buffet. It suddenly got busy and the queue got long. This was a bit disappointing. There was also no music, at times it felt like a dining hall and sound echoed. However overall very nice experience lovely food and service staff were excellent. May consider a different option based on the low variety of items next time, although what was offered was enjoyed.

    Chapter 5 at Coastlands Skye Hotel responded on Mon 25 May 26:
    Dear Adele Moodley, Thank you for your feedback and for taking the time to write about your visit. The high standard of the prepared food is acknowledged, and we appreciate your compliments on the service staff. We apologise for the limited variety of starters and vegetable options during your visit. Your constructive feedback on additional offerings like cheese section, nuts, pastry, fresh fruit juice, and ice cream will be taken into consideration for improvement. We understand the unexpected influx of guests during your meal impacted your experience, and we apologise for the inconvenience. The music ambiance will be looked into to enhance the dining atmosphere for all guests. We look forward to welcoming you back to Coastlands Skye Hotel soon. Kind regards, André-B Van Wyk Group Marketing and Sales Manager

  • Rahima R. Dined: 4 weeks ago
    2.8
    Food 3.0
    Value 3.0
    Service 3.0
    Ambience 2.0

    Reviewed on: Tue 19 May 26
    My experience rat the restaurant require improvement, service levels were not up to standard as there appeared to be a shortage of waitstaff. This resulted in slow service of unclear tables .Cleanliness and attententivess in this area can enhance the guests experience. The ambience lacked energy and atmosphere making it feel somewhat flat and uninspiring. A more vibrant setting would greatly improve the overall dining experience. The menu could benefit from improvements. Overall with better staffing ,improved attention to detail and enhancements to both ambience and menu quality the hotel could offer a much more enjoyable experience.

    Chapter 5 at Coastlands Skye Hotel responded on Thu 21 May 26:
    Dear Rahima Thank you for your feedback, and for taking the time to write about your visit. We are sorry to hear about your experience at the restaurant. Your comments regarding the shortage of waitstaff, slow service, and the lack of ambience are duly noted. We will work on improving the attention to detail, enhancing the ambience, and updating the menu to provide a better dining experience. We look forward to welcoming you back to Coastlands Skye Hotel soon. Kind regards, André-B Van Wyk Group Marketing and Sales Manager

  • Meloshnie Reddy Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 11 May 26
    A wonderful afternoon with amazing food and entertainment. We really enjoyed ourselves. The staff and facilities were wonderful.

    Chapter 5 at Coastlands Skye Hotel responded on Mon 11 May 26:
    Dear Meloshnie Reddy, Thank you for your feedback and for taking the time to write about your experience during our Mother's Day lunch. We are thrilled to hear that you had a wonderful afternoon with amazing food and entertainment at Coastlands Skye Hotel. It's delightful to know that you really enjoyed yourself and found the staff and facilities to be wonderful. We look forward to welcoming you back to Coastlands Skye Hotel soon. Kind regards, André-B Van Wyk Group Marketing and Sales Manager

  • Shail Govender Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 11 May 26
    There's nothing to complain about Food delicious Dessert were yummy and presented beautifully Service Excellent

    Chapter 5 at Coastlands Skye Hotel responded on Mon 11 May 26:
    Dear Shail Govender, Thank you for your feedback and for taking the time to write about your visit. We are delighted to hear that you enjoyed the delicious food, wonderful desserts, and excellent service during your visit to Coastlands Skye Hotel. Your perfect scores for service, ambience, food, and value truly inspire us! We can't wait to welcome you back for another delightful experience soon! Kind regards, André-B Van Wyk Group Marketing and Sales Manager

  • Lalitha Mohan Dined: 1 month ago
    4
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Mon 11 May 26
    Would love to dine again

    Chapter 5 at Coastlands Skye Hotel responded on Mon 11 May 26:
    Dear Lalitha Mohan, Thank you for your feedback and for taking the time to write about your visit during our Mother's Day lunch. We are thrilled to hear that you enjoyed our service, ambience, and quality of our meals, and that you found value in your experience. Your comment, 'Would love to dine again,' is truly appreciated. It will be our pleasure to welcome you back to Coastlands Skye Hotel soon. Kind regards, André-B Van Wyk Group Marketing and Sales Manager

  • Sarojini N. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
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