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Old Town Italy - Menlyn Maine

Italian
Location Pointer Shop 53, Menlyn Maine Shopping Centre, 210 Amarand Avenue, Pretoria
3.1
(1002 reviews)
RR
Favourite

Attributes

  • Child Friendly
  • Outdoor Seating

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Favourite

The Old Town Italy restaurant is at the heart of the store where friends, business colleagues, family and people passing through stop to take it all in. The restaurant is a show case of our values, service and belief in authentic Italian food. There is a constant flow in this area where you can grab a quick coffee or linger for a fresh breakfast, lunch or dinner. Here is where you truly experience the feeling of Old Town with a sense of returning to old school methods, artisanal cooking and good service.

The Old Town Italy cafe undertakes to serve the freshest premium-quality foods in as ethical a manner as possible. Our cafe also represents a movement back to “real food”.

Our menu is authentically Italian, yet flexible enough to stay up to date with the latest health trends and food movements. We focus on Italian products, but also source local products that align with our food philosophy. No GMO products are allowed in our store.

From authentic Italian dishes, to cuts from our butchery, grill section. fresh salads, to panini / piadina and hand-stretched Neapolitan pizza with real mozzarella.

Opening Hours

  • Monday 08h00 - 22h00
  • Tuesday 08h00 - 22h00
  • Wednesday 08h00 - 22h00
  • Thursday 08h00 - 22h00
  • Friday 08h00 - 22h00
  • Saturday 08h00 - 22h00
  • Sunday 08h00 - 19h00

Reviews (1002)

3.1 out of 5.0
Based on the past 12 months
Food 3.1
Value 3.0
Service 3.3
Ambience 3.1
  • Sabashni R. Dined: 1 week ago
    2.3
    Food 1.0
    Value 1.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Mon 08 Sep 25
    Food took too long to come - and we were told it was because LaParada was very busy - we were sitting in Old Town Italy. A gorgonzola salad had 4 thin slices of dried, grilled pears, and the only part of a salad was a huge bowl of lettuce with the sparsest of gorgonzola cheese and walnuts. There was no dressing on the salad at all. What a miserable experience!

    Old Town Italy - Menlyn Maine responded on Mon 08 Sep 25:
    Dear Sabashni, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, particularly with the food service and salad quality. That is not the standard we want to set for our brand. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards 😊 Customer Experience – Life and Brand Portfolio

  • Mario S. Dined: 1 week ago
    2.5
    Food 2.0
    Value 4.0
    Service 3.0
    Ambience 1.0

    Reviewed on: Thu 04 Sep 25
    We had a light above us that dimmed and bright the whole time. I had to order sauce as my steak was well done, and there was a marked difference between the three steaks that were all supposed to be medium. Others were medium rare. I had to go to the waiter and asked him to speed up.

    Old Town Italy - Menlyn Maine responded on Thu 04 Sep 25:
    Hi Mario, Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience was not up to our usual standards. The issues you faced with the steaks and service are concerning, and we appreciate you bringing this to our attention. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards 😊 Customer Experience – Life and Brand Portfolio

  • Steven C. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 01 Sep 25 (Guest left no comment)

    Old Town Italy - Menlyn Maine responded on Mon 01 Sep 25:
    Hi Steven, Thanks a million for your fantastic review! We're absolutely thrilled to hear you enjoyed our food, value, service, and atmosphere. It's our mission to bring you the best of Old Town Italy, and we’re so glad you felt that warmth of Italian hospitality. Your kind words mean the world to us! Warm regards, 😊 Customer Experience – Life and Brand Portfolio

  • Mbali S. Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 30 Aug 25
    Thank you to Karabo for going the extra mile ✨

    Old Town Italy - Menlyn Maine responded on Mon 01 Sep 25:
    Hi Mbali, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the food and had such a great experience with our service. A special shoutout to Karabo for making your visit extra special – we’ll be sure to pass along your compliments! Looking forward to welcoming you back soon! Warm regards, 😊 Customer Experience – Life and Brand Portfolio

  • Rika W. Dined: 3 weeks ago
    2
    Food 4.0
    Value 2.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Thu 21 Aug 25
    The service from the waitress was not good. She somehow failed to understand our order requirements and got the order wrong. After speaking to the manager, he gave us a substitute waitress and from then on the service improved

    Old Town Italy - Menlyn Maine responded on Thu 21 Aug 25:
    Hello Rika, Thank you for taking the time to share your feedback! We're pleased to hear that the service improved after the introduction of our substitute waitress. However, we sincerely apologise for the initial miscommunication regarding your order, as this isn't the warm atmosphere we strive to create. Continuous improvement is a priority, and your insights help guide that process. Looking forward to welcoming you back for a more satisfying experience. Warm regards,

  • Savannah P. Dined: 4 weeks ago
    1.8
    Food 1.0
    Value 1.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Sun 17 Aug 25
    Beautiful place but that’s about where it ends. Cocktails were horrible, just tasted like pure alcohol, we had to send it back. Mains were even worse. My rump and my father’s t-bone steak were both dry, chewy and flavourless. The only upside was the dessert - the cannolis are delicious! Would go back for only those. With the rest on offer, don’t waste your money.

    Old Town Italy - Menlyn Maine responded on Mon 18 Aug 25:
    Dear Savannah, Thank you for taking the time to share your experience with us. We’re glad you enjoyed the atmosphere and loved the cannolis! However, we’re truly sorry to hear that the rest of your meal didn’t meet your expectations. Your feedback is important, We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care. Warm Regards

  • Angelo Z. Dined: 1 month ago
    2.8
    Food 3.0
    Value 3.0
    Service 4.0
    Ambience 1.0

    Reviewed on: Sat 09 Aug 25
    Since Old Town Italy reduced in size and moved to its current location it’s a pale shadow of what it was when it first opened. Completely devoid of atmosphere, cold and bare it’s a disappointing setting

    Old Town Italy - Menlyn Maine responded on Mon 11 Aug 25:
    Hi Angelo, Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent visit didn't meet your expectations, especially regarding the atmosphere. Your comments are important, and we have escalated the matter to the relevant GM, and they will be in contact with you as soon as possible. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Emily M. Dined: 2 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 12 Jul 25
    The pizzas were lovely - thin, crispy base. We will definitely be back.

    Old Town Italy - Menlyn Maine responded on Mon 14 Jul 25:
    Hi Emily, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our pizzas with their thin, crispy base. It brings us joy to know you appreciated the food and atmosphere! We can't wait to welcome you back for another delightful experience. Warm regards,

  • Rob F. Dined: 2 months ago
    4.8
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Thu 03 Jul 25 (Guest left no comment)

    Old Town Italy - Menlyn Maine responded on Thu 03 Jul 25:
    Dear Rob, Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our food and excellent service. It’s wonderful that you felt the atmosphere contributed to your experience, and we truly appreciate the 5-star rating. Your feedback means a lot to us! We look forward to welcoming you back soon! Warm regards,

  • Max F. Dined: 2 months ago
    3.8
    Food 4.0
    Value 3.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Tue 01 Jul 25
    Great meal served by our good waiter Trevor.

    Old Town Italy - Menlyn Maine responded on Wed 02 Jul 25:
    Hi Max, Thank you so much for your lovely feedback! We're thrilled to hear that you enjoyed your meal and received excellent service from Trevor. We're always striving to create a welcoming atmosphere, and it’s fantastic that you felt that during your visit. We look forward to welcoming you back soon! Best regards,

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