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The Sanctuary Restaurant - Cape Town

Afternoon Tea Bistro Breakfast Burgers Coffee Shop South African Vegetarian Friendly
Location Pointer 45 Kloof Street Situated inside Kloof Street Hotel, Gardens, Cape Town, 8001, South Africa
4.4
(381 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • WiFi

Book a table

Menu
Favourite

The Sanctuary in Cape Town, located on lively Kloof Street at the foot of Table Mountain, offers a unique dining experience. With a focus on homely food elevated by a modern twist, the restaurant serves dishes crafted with locally sourced ingredients. The added charm of a rooftop pool with stunning Table Mountain views makes The Sanctuary a perfect place to relax and enjoy South African cuisine while immersing yourself in the city’s atmosphere.

It’s the ideal spot for both locals and visitors seeking a memorable culinary journey in Cape Town.

Opening Hours

  • Monday 07h00 - 22h00
  • Tuesday 07h00 - 22h00
  • Wednesday 07h00 - 22h00
  • Thursday 07h00 - 22h00
  • Friday 07h00 - 22h00
  • Saturday 07h00 - 22h00
  • Sunday 07h00 - 22h00

Specials

CHRISTMAS DAY LUNCH

Celebrate Christmas with a feast made with love! Start with a festive glass of Methode Cap Classique, enjoy a family-style harvest table of cheeseboard, glazed gammon, teriyaki wings, and more. Choose a plated main—lamb, beef wellington, or pork belly—and finish with decadent Christmas desserts. Limited seating — a 50 percent deposit secures your booking. Early booking recommended. Full menu available on request.

  • Thu, 25 Dec
  • Thursday only: 12:00 - 16:00
  • All pax
  • Last confirmed: 27 Nov 2025

Reviews (381)

4.4 out of 5.0
Based on the past 12 months
Food 4.5
Value 4.4
Service 4.4
Ambience 4.4
  • Anentlahla D. Dined: 4 days ago
    4.3
    Food 4.0
    Value 5.0
    Service 3.0
    Ambience 5.0
  • Filia M. Dined: 4 days ago
    4.5
    Food 5.0
    Value 5.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Sun 30 Nov 25
    Service was slow and we felt pretty neglected, though it might have been that the staff was anticipating going home because we got there at 21:15 and they were closing at 22:00. In our defense, our reservation on Dineplan was for 22:00, so the recorded operating hours were incorrect.

    The Sanctuary Restaurant - Cape Town responded on Tue 02 Dec 25:
    Dear Filia, Thank you for taking the time to share your review of The Sanctuary Restaurant. I’m pleased to hear that your overall experience with us was a good one; however, I am truly disappointed to learn about the level of service you received. Although our kitchen does close at 22h00, this should never diminish the quality of service, and I will be addressing this with our team. Thank you as well for highlighting the reservation times allowed when booking. We appreciate your feedback and will be reviewing how we can better accommodate our later diners to avoid similar concerns in future. I do hope we’ll have the opportunity to welcome you back on your next visit to the area, so you may enjoy the full experience you deserve. With kind regards, The team at The Sanctaury

  • Zikhona Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 24 Nov 25
    The food was delicious 🤤❤️, their service was top tier .the restaurant on it’s own is so aesthetic pleasing ❤️

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Zikhona, Wow, thank you for such a glowing review! We’re so happy to hear the food, service, and vibe all hit the mark. It’s always wonderful to know our guests leave feeling as good as they taste. We can’t wait to spoil you again next time! Kind Regards, The team at The Sanctuary Restaurant

  • Sibusisiwe M. Dined: 1 week ago
    1.8
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 4.0

    Reviewed on: Sat 22 Nov 25
    Booked in advance for the Thursday night movie and pasta special. Arrived at 18h30 for a 20h15 movie. Our waiter was aware of the time constraint. We spent over an hour watching multiple tables arrive, order, receive their food, eat and leave. We left without being served our meals and my plus one their hot beverage. No acknowledgement or accountability from our waiter throughout the night. The manager tried to assist towards the end. We were told someone would reach out to us the following day for service recovery. This was not honoured. For this reason, I would not recommend. Beautiful space. Incredibly unfortunate service.

    The Sanctuary Restaurant - Cape Town responded on Wed 26 Nov 25:
    Dear Sibusisiwe, Thank you for taking the time to review your recent visit to The Sanctuary Restaurant and for sharing your feedback. I also appreciate you taking my call yesterday to discuss your concerns in more detail. Once again, I would like to sincerely apologise for the disappointment you experienced during your dining experience. One of our core values is to ensure that every guest receives a level of service that inspires them to return, and I am truly sorry that we fell short of that standard. Following our conversation, I am addressing the concerns you raised and working with the team to ensure that your next visit not only meets—but exceeds—your expectations. I do hope we will have the opportunity to welcome you back to The Sanctuary Restaurant, and I look forward to hearing your feedback after your next visit. With kind regards, Tony Dube General Manager The Sanctuary Restaurant – Kloof Street Hotel

  • Busiswa B. Dined: 1 week ago
    2.3
    Food 5.0
    Value 1.0
    Service 1.0
    Ambience 0.0

    Reviewed on: Fri 21 Nov 25
    First of all we reserved a table but when we got there there’s was no table for us, had to wait while looking for the table 🚮Staff were not so assisting, we ordered a bottle of wine, it never came . Waited very long to get our food because they helped clients that came after us, we had to complain in order for them to bring our food. Staff gave us bad attitude especially the ladies

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Busiswa, Thank you for sharing your experience with us. We’re very sorry for the delays, lack of assistance, and the attitude you encountered from our staff. This is not the standard of service we aim to provide, and we completely understand your frustration. We’ve shared your feedback with our team to address these issues immediately, from reservations and service to attentiveness and attitude. We truly appreciate you bringing this to our attention, and we hope to have the opportunity to restore your confidence in us in the future. Kind Regards, The team at The Sanctuary Restaurant

  • Ruby M. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 18 Nov 25
    Excellent food that was served really quickly, and the setting was beautiful. I’d definitely visit again.

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Ruby, Thank you for your fantastic review! We’re so happy to hear the food, service, and setting left such a great impression. Can’t wait to have you back for another memorable visit — we’ll make sure it’s just as special (if not better!) next time. Kind Regards, The team at The Sanctuary Restaurant

  • Azipheli Y. Dined: 2 weeks ago
    4
    Food 5.0
    Value 5.0
    Service 1.0
    Ambience 5.0

    Reviewed on: Mon 17 Nov 25
    Everything was spot on had a lovely experience 🙏❤️

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Azipheli, Wow, thank you! We’re over the moon to hear your experience was spot on. Knowing you left happy truly makes our day — we can’t wait to create more special moments for you next time! Kind Regards, The team at The Sanctuary Restaurant

  • Sibusiso B. Dined: 2 weeks ago
    1.5
    Food 3.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Fri 14 Nov 25
    Oh the service was bad. The staff was all over the place. One had to keep making a follow up for their order. My drinks took ages before I could them.

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Sibusiso, Thank you for your feedback. We sincerely apologise for the poor service you experienced. This level of attentiveness from our team is unacceptable, and we have addressed the matter directly with the staff involved to ensure it does not happen again. We appreciate you bringing this to our attention and hope to provide you with a much smoother and professional experience on your next visit. KInd Regards, The team at The Sanctuary Restaurant

  • Adri B. Dined: 3 weeks ago
    4.3
    Food 4.0
    Value 5.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Thu 13 Nov 25
    It was very quiet

  • Vuyolwethu S. Dined: 1 month ago
    4
    Food 5.0
    Value 5.0
    Service 1.0
    Ambience 5.0

    Reviewed on: Tue 11 Nov 25
    I've visited The Sanctuary twice and the food was great. The service though was very poor on both visits.

    The Sanctuary Restaurant - Cape Town responded on Tue 25 Nov 25:
    Dear Vuyolwethu. Thank you for sharing your feedback and for returning to The Sanctuary. We’re thrilled to hear you’ve enjoyed the food on both visits. However, we’re very concerned about the poor service you experienced. This is not acceptable, and we’ve addressed it directly with our team to ensure improvements are made. We truly appreciate you bringing this to our attention and hope your next visit reflects the high standard of service we aim to provide. Kind Regards, The team at The Sanctuary Restaurant

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