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The Sanctuary Restaurant - Plettenberg Bay

African Afternoon Tea Bistro Breakfast Coffee Shop French South African Steakhouse Vegetarian Friendly
9 Main St, Plettenberg Bay, 6600, South Africa
(22 reviews)
RR

Attributes

  • Child Friendly
  • Romantic
  • Wheelchair Friendly
  • WiFi

The Sanctuary in Plettenberg Bay, located on vibrant Main Street, is a culinary haven that beautifully complements the stunning backdrop of the Garden Route. The restaurant is more than a place to dine; it’s a storytelling experience where each meal weaves together local flavours and history. Just what the town needed, The Sanctuary brings a fresh and passionate approach to dining, offering a taste of Plettenberg Bay’s essence in every dish.

Whether you’re a local or a visitor, this restaurant is your gateway to a remarkable culinary journey in this coastal paradise.

Reviews (22)

3.8 out of 5.0
Based on the past 12 months
Food 3.9
Value 3.8
Service 3.9
Ambience 3.6
  • Pierre J. Dined: 1 month ago
    3.8
    Food 4.0
    Value 3.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Tue 09 Apr 24
    Excessive pricing for mundane food offering.

    The Sanctuary Restaurant - Plettenberg Bay responded on Wed 10 Apr 24:
    Hi Pierre. Thank you for sharing your thoughts with us. We value feedback from our guests as it helps us improve. We're glad to hear that you found our service to be top-notch during your visit. However, we're sorry to learn that you felt our food pricing didn't match the quality of our offerings. We strive to provide a dining experience that exceeds expectations, and we take your comments seriously. We would love to gain more insights into why our food offerings did not meet your expectations. If you're willing to provide us with further information or specific details about your experience, please feel free to reach out to us directly. Your input helps us improve and provide better value. We will review our pricing structure to ensure that it aligns with the value we aim to deliver to our guests. We hope that you'll consider giving us another opportunity to impress you with both our service and our cuisine in the future. Warm regards, The Sanctuary Restaurant

  • Sharon L. Dined: 1 month ago
    4.5
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 06 Apr 24
    We enjoyed our salad tho next time may ask for the dressing on the side as it was a bit heavy. The meal was displayed beautifully and very tasty. We were looked after very well by the staff. Thank you

    The Sanctuary Restaurant - Plettenberg Bay responded on Thu 11 Apr 24:
    Dear Sharon. Your feedback truly brightened our day! Thank you for sharing your recent experience with us. We're thrilled to hear that you enjoyed your time at The Sanctuary and that you found the meal to be both delicious and visually appealing. We take great care in crafting each dish to ensure that it not only tastes amazing but also looks stunning on the plate. We appreciate your suggestion regarding the salad dressing and will certainly take that into account for future improvements. Our goal is always to meet and exceed our guests' expectations, so your feedback is invaluable to us. It's fantastic to hear that our staff provided you with excellent service and made you feel well taken care of during your visit. We believe that attentive and friendly service is essential to creating a memorable dining experience, and we're delighted that our team delivered on that front. We can't wait to have you back for another delightful meal soon. Warm regards, The Sanctuary Restaurant

  • Doreen B. Dined: 1 month ago
    4.5
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Thu 28 Mar 24 (Guest left no comment)

    The Sanctuary Restaurant - Plettenberg Bay responded on Thu 28 Mar 24:
    Dear Doreen. It was a pleasure hosting you. Thank you for taking the time to share your experience and for rating us so highly across the board! We're thrilled to see that you thoroughly enjoyed our food offerings, found great value in your experience, and appreciated our atmosphere on Main Street. We're committed to providing top-notch service, and while we're pleased to see that you rated our service highly, we're always looking for ways to improve and aim to earn that perfect score from you next time. Your feedback is incredibly valuable to us, and we're grateful for your support. If you have any further insights on how we can improve our services, we would love to hear them. We look forward to welcoming you back for another fantastic experience in the near future! Warm regards, The Sanctuary Restaurant

  • Chantel Y. Dined: 2 months ago
    4.8
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Wed 06 Mar 24 (Guest left no comment)

    The Sanctuary Restaurant - Plettenberg Bay responded on Fri 08 Mar 24:
    Dear Chantel. Thank you so much for your glowing review and for taking the time to share your feedback with us. We are thrilled to know that you had a wonderful experience dining with us. It's wonderful to hear that you found our food, value, and service to be exceptional. Our team takes great pride in delivering a memorable dining experience, and we are delighted that we hit the mark during your visit. Creating a welcoming and comfortable atmosphere for our guests is a priority for us, and we are pleased that you enjoyed the overall vibe of our restaurant. Your feedback is incredibly valuable to us as we continuously strive to improve and enhance our offerings. We are grateful for your support and look forward to the pleasure of serving you again in the future. Warm regards, The Sanctuary Restaurant

  • Michael E. Dined: 3 months ago
    3
    Food 0.0
    Value 1.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Fri 09 Feb 24
    The worst steak I have eaten inSouth Africa for years

    The Sanctuary Restaurant - Plettenberg Bay responded on Fri 09 Feb 24:
    Dear Michael. Thank you for taking the time to provide us with your valuable feedback. We're thrilled to know that you enjoyed our service and atmosphere. However, we're deeply disappointed to hear that the steak didn't meet your expectations. Providing high-quality meals is paramount to us, and we sincerely apologise for falling short. We'd love to understand more about your experience and why the steak didn't meet your expectations. If you have any additional insights or feedback, please feel free to reach out to us directly. Your feedback is invaluable as it helps us to improve our offerings and ensure guest satisfaction. We hope to have the opportunity to welcome you back for a much-improved dining experience. Warm regards, The Sanctuary Restaurant

  • Eberhard H. Dined: 3 months ago
    3
    Food 3.0
    Value 4.0
    Service 3.0
    Ambience 2.0

    Reviewed on: Mon 05 Feb 24 (Guest left no comment)

    The Sanctuary Restaurant - Plettenberg Bay responded on Mon 05 Feb 24:
    Hi Eberhard. Thank you for providing us with your feedback on your recent dining experience. We appreciate your honest assessment, and your detailed ratings help us understand your perspective. While we're pleased to know that you found good value in our offerings, we also take note of the areas where we can improve. We're committed to enhancing our food, service and ambience to ensure a more enjoyable experience for our guests. If there are specific aspects you'd like us to focus on or any additional feedback you'd like to share, please feel free to reach out directly. We value your input and hope to have the opportunity to welcome you back and exceed your expectations in the future. Warm regards, The Sanctuary Restaurant

  • Nicole V. Dined: 4 months ago
    2.5
    Food 2.0
    Value 2.0
    Service 1.0
    Ambience 5.0

    Reviewed on: Tue 09 Jan 24
    food was not great at all. we were impressed with the restaurant and the initial welcome, however the salad was really bad, luke warm and lacking in so many ways.

    The Sanctuary Restaurant - Plettenberg Bay responded on Thu 11 Jan 24:
    Hi Nicole. Thank you for taking the time to share your valuable feedback with us. We're delighted to hear that you enjoyed the ambience of our restaurant and warm welcome. However, we're genuinely sorry to learn about your disappointment with our food and service. Your comments about the salad not meeting expectations are concerning, and we apologise for any shortcomings in its preparation. We take your input seriously and will address this issue with our culinary team to ensure improved quality moving forward. If you have any more feedback or suggestions on how we can enhance our guests' experience, please feel free to reach out directly. Your insights are invaluable as we strive to continually improve our offerings and provide a more satisfying dining experience. We appreciate your honest review and hope to have the opportunity to welcome you back for a much-improved culinary experience. Warm regards, The Sanctuary Restaurant

  • Haris M. Dined: 4 months ago
    4
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sun 07 Jan 24 (Guest left no comment)

    The Sanctuary Restaurant - Plettenberg Bay responded on Mon 08 Jan 24:
    Hi Haris. Thank you for taking the time to share your feedback about your recent dining experience with us. We're delighted to hear that you found our food to your liking and that our staff provided you with friendly and attentive service. Your positive comments are truly appreciated, and they motivate us to continue delivering great dining experiences. If there are any specific areas where you believe we can further improve or enhance your experience, please feel free to let us know. We value your patronage and hope to have the pleasure of welcoming you back for another delightful experience in the future. Kind regards, The Sanctuary Restaurant

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Opening Hours

  • Monday 07h00 - 22h00
  • Tuesday 07h00 - 22h00
  • Wednesday 07h00 - 22h00
  • Thursday 07h00 - 22h00
  • Friday 07h00 - 22h00
  • Saturday 07h00 - 22h00
  • Sunday 07h00 - 22h00