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Fire & Ice Melrose Arch

Reservations Collection Delivery
African American Contemporary South African
RRR

Attributes

  • Romantic
  • Outdoor Seating
  • Buffet

Discover a vibrant, urban lifestyle in the heart of Johannesburg, South Africa at Protea Hotel Fire & Ice Johannesburg Melrose Arch. Located in the bustling precinct of Melrose Arch, our 4-star hotel surrounds guests with exceptional style, comfort and just the right amount of lavish, Hollywood-inspired decor. Whether traveling for business or leisure, guests will enjoy our superb location near the Johannesburg Zoo, Nelson Mandela Square and other popular local attractions.

Reviews (174)

4.1 out of 5.0
Food 4.1
Value 4.0
Service 4.1
Ambience 4.4
  • Audrey Dined: 2 months ago
    1.8
    Food 2.0
    Value 1.0
    Service 1.0
    Ambience 3.0

    Reviewed on: Mon 26 Sep 22
    I was very disappointed in the service received. I booked the dining area for 2pm until 6pm as I was sold that supper is served around 6pm. But prior to this I get told on a Friday before the event that the menu that I chose cannot be accommodated, that was then eventually sorted out. So on the day of my birthday guest has arrived at 2pm, we are told that we need to move to the lounge area due to the dinner booking. Setup in the lounge takes over an hour, my function officially started around something to 4 - whilst I have guest that needs to leave at 5pm. On top of that not all the elements of the food was served, ie there was no poppadoms for the butter chicken. My day was ruined and I had to pretend that I am having a ball of a time whilst being very disappointed and upset. The setting in the lounge substandard, I chose the establishment for its elegance and I feel I was robbed of that - the chairs were boardroom conference chairs. You only turn 40 once in life and thanks to you mine was ruined proper.

  • Chioombo Dined: 3 months ago
    4.7
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 0.0
  • Busi C. Dined: 4 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 25 Jul 22
    The service was great. We were well taken cared off, We will definitely consider this hotel again.

  • Daisy M. Dined: 5 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 06 Jun 22
    I had a Blast Birthday Party Lunch, The staff is very Helpful, Caring and awesome. Thank you Marneli, Mpho, Mavis, and Thembisile. To Chef of the day, your Food taste and Presentation was Classic. Thank you so so much.

  • Gabi N. Dined: 5 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 05 Jun 22
    The service by Millicent was really exceptional! She took care of all my guests and I’m really amazed by her service . A job well done .

  • Zanele S. Dined: 5 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Athena P. Dined: 6 months ago
    3
    Food 2.0
    Value 2.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Mon 30 May 22
    Good day Fire & Ice Team Thank you for a lovely time at Fire & Ice on Sunday, the 29th May. Our guests had a wonderful and enjoyable time. I was however disappointed that our drinks and starters took a rather long time to be delivered to our table (since the restaurant was not that busy and we pre-ordered starters) I feel that we waited too long. I inquired from the guests if they were happy with the meal selection, everyone was happy except the Man-Eater steaks were very tough, no tenderness. There was also almost no mushroom sauce added to the steaks - one of our guests said he had to look under the veggies for the mushroom sauce, incase it was hidden...again very disappointing and dissatisfying for a place like The Fire & Ice. I had very high expectations, sadly they were not met. The staff were very accommodating, friendly and helpful. They were an amazing team - Thank You. Best Regards

  • Anna L. Dined: 6 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Richard W. Dined: 6 months ago
    2.5
    Food 3.0
    Value 2.0
    Service 1.0
    Ambience 4.0

    Reviewed on: Wed 25 May 22
    The food and drink was ok. That level of "special" that was there before has gone. Very disappointing that the milkshake sizes have dramatically reduced while prices have not!!! The loss of the "bowl" seems to be a silly decision made to cut costs and not with the customer in mind. The milkshakes are not special enough to warrant the cost; I would go so far as to say Roco's have got them beat. The burger was again average. Definitely not value for money any more. Service was appalling and very very slow.

  • Rasami Dined: 6 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 21 May 22
    It was my birthday and the staff made sure our meals and drinks were perfect …

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Opening Hours

  • Monday 07h00 - 21h00
  • Tuesday 07h00 - 21h00
  • Wednesday 07h00 - 21h00
  • Thursday 07h00 - 21h00
  • Friday 07h00 - 21h00
  • Saturday 07h00 - 21h00
  • Sunday 07h00 - 21h00