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Grill Room at Fountains Hotel

Fusion South African Steakhouse
Location Pointer 1 St Georges Mall, Cape Town City Centre, Cape Town, 8001, South Africa
4.0
(29 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Buffet

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Menu
Favourite

The Grillroom is a celebration of South Africa’s rich culinary roots, reimagined with refined flair. From proudly South African Shisanyama boards and biltong-infused steaks to slow- braised skaapnek, each dish tells a story of tradition and taste. Sip on the finest local wines as you experience a dining journey that’s proudly local, yet world-class — crafted for both locals and globetrotters seeking a true taste of South Africa.

Opening Hours

  • Monday 06h30 - 22h30
  • Tuesday 06h30 - 22h30
  • Wednesday 06h30 - 22h30
  • Thursday 06h30 - 22h30
  • Friday 06h30 - 22h30
  • Saturday 06h30 - 22h30
  • Sunday 06h30 - 22h30

Specials

Traditional Themed Dinner

Join us for a vibrant Traditional Themed Dinner featuring an authentic African buffet served in true cultural style. Enjoy live entertainment, energetic performances, and fun face painting for all ages. Experience rich flavours and lively atmosphere for R420 per person. Booking is essential to secure your seat.

  • 25 Feb - 31 Jul
  • Wed & Fri: 18:30 - 22:00
  • All pax
  • Last confirmed: 22 Feb 2026

FORMULA1 2026 RACE CALENDER

Join us at The Baron Leaping Frog for the first race of 2026 Formula 1 season and experience the electrifying atmosphere with Paddock viewing and The Baron. visit our page for more details.

  • 6 Mar - 6 Dec
  • Tuesday only: All day
  • All pax
  • Last confirmed: 24 Feb 2026

Reviews (29)

4.1 out of 5.0
Based on the past 12 months
Food 4.1
Value 4.3
Service 4.0
Ambience 3.8
  • Kukhanya F. Dined: 1 day ago
    4.5
    Food 5.0
    Value 5.0
    Service 3.0
    Ambience 5.0
  • Rondea A. Dined: 1 week ago
    4.8
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Wed 18 Mar 26
    Was an awesome experience, food was delicious, atmosphere was relaxing, restaurant beautiful setup, overall good experience.

  • Zoe F. Dined: 1 week ago
    2.8
    Food 3.0
    Value 3.0
    Service 4.0
    Ambience 1.0

    Reviewed on: Mon 16 Mar 26
    Potatoes tasted boiled with no salt/flavor. I should of taken the salad instead. Ambience was bad as there was a guest who was noisy and the drilling in the street was bad(but i know it was out of your control). I liked the waitress, she was professional :)

    Grill Room at Fountains Hotel responded on Mon 16 Mar 26:
    Dear Zoe, Thank you for taking the time to share your feedback with us. I’m sorry to hear that the potatoes were disappointing and lacked seasoning – that is certainly not the standard we aim to deliver, and I will be addressing this with our kitchen team to ensure more attention is given to flavour and preparation. I also apologise that the ambience during your visit was affected by a noisy guest and the street drilling. While the work outside is unfortunately beyond our control, we do understand how it can impact the overall dining experience and appreciate your understanding. That said, I’m very pleased to hear that your waitress made a positive impression and that you found her professional. I will be sure to pass your kind comments on to her. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Kind regards,

  • Rowan P. Dined: 3 weeks ago
    2.8
    Food 3.0
    Value 4.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sun 15 Mar 26
    Perhaps my expectations were high but I did feel very underwhelmed by the service and the food. I'll recap the experience below: The basement parking is pretty tight. I'm grateful that it's at least available but it doesn't leave much room for error and smelled like 100 bins. We went up the stairs and were greeted by wonderful host staff. They guided us to the restaurant where we met another hostess that had our reservation and seated us. The room was mostly empty, tables were well laid, staff were well presented and the seats were very comfortable. The double table was uneven but not a big deal. Our waitress introduced herself, explained that there would be a wait for the food so we placed our order while we waited for our guests to arrive (table of 4). I explained that we had a 20h30 appointment. Our booking was at 18h00, we were seated by 18h05, placed our order at 18h15, our food came by 18h55, finished by 19h40 left at 20h20. We ordered two Carnivore platters, medium rare and rare Tomahawks with 4 glasses of wine, 3 red 1 white for Our waitress, sweet as she was, couldn't really wrap her head around the drinks order, which we had to explain 4 or 5 times. Once we got our drinks, we didn't see her again until we left. We actually ended up waiting about half an hour for her to bring the bill, toothpicks, wet napkins and we didn't get the drinks menu we asked for after ordering. When the platters came, the steaks were rare and rare, room temp and full of sinew. The prawns were pretty small, cooked to hell and were super glued to the shell, the wings tasted boiled and refrigerated, the ribs were oh so overcooked, the corn was nice and the chips were wonderful. The restaurant got real loud halfway through, I'm still not sure why because it wasn't full. When we left, we were thanked and had to rush to our appointment. Unfortunately, I don't think I'll be going back. Honestly, it was lackluster at best.

    Grill Room at Fountains Hotel responded on Mon 16 Mar 26:
    Dear Rowan Thank you for taking the time to share such detailed feedback about your visit. We truly appreciate you outlining your experience, as it helps us understand where we fell short. While we are pleased to hear that our host team welcomed you warmly and that you found the restaurant comfortable and well presented, we are very sorry that the rest of your evening did not live up to expectations. The delays in service, difficulty with the drinks order, and the wait for your bill are certainly not the level of attentiveness we aim to provide our guests. We are also disappointed to hear that the Carnivore platters did not meet the standards we strive for, particularly regarding the preparation of the steaks and other items on the platter. Your comments have been shared with both our service and kitchen teams so that we can review these concerns and improve consistency in both food quality and service. We regret that your experience left you feeling underwhelmed, especially when dining out should be an enjoyable occasion. Your feedback is valuable to us, and we truly hope you might consider giving us another opportunity in the future to provide you with the experience we aim to deliver. Warm regards Grillroom restaurant

  • Sims J. Dined: 1 week ago
    4.3
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Sun 15 Mar 26
    Everything was great, but the restaurant was too hot which was a bit uncomfortable.

    Grill Room at Fountains Hotel responded on Mon 16 Mar 26:
    Thank you for your feedback and for dining with us. We’re delighted to hear that you enjoyed your overall experience. Dear Sims We do apologize that the temperature in the restaurant was a bit uncomfortable during your visit. Your comments have been noted and shared with the team so we can monitor this more closely and ensure a more comfortable environment for our guests. We hope to welcome you back again soon for another great experience.

  • Botha A. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 09 Mar 26
    wandile was great a the food was fantastic.. I'm definitely comming back... ❤️

    Grill Room at Fountains Hotel responded on Mon 09 Mar 26:
    Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you had such an enjoyable experience with us. Your kind words about our team and overall service truly mean a lot. We take great pride in creating memorable moments for our guests, and it is always rewarding to know that we succeeded. Your feedback will be shared with the entire team — it serves as great motivation for all of us to continue delivering exceptional experiences. We look forward to welcoming you back again soon for another fantastic visit

  • Tessna H. Dined: 2 weeks ago
    2.5
    Food 3.0
    Value 3.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Mon 09 Mar 26
    We had a reservation for six people (three couples) using the Wikideals dinner offer. Upon arrival, I ordered a cappuccino to enjoy while waiting for our starter and requested that my drink be served with my main meal. Unfortunately, the cappuccino only arrived after approximately 25 minutes, together with all the other drinks and our starters. Throughout the evening, the timing of our meals—from starters through to desserts—was inconsistent, with dishes arriving at staggered intervals across the table. While some of the meals were satisfactory, my lamb curry was disappointing, as it contained several whole cardamom pods and sticks of cinnamon, and the rice was undercooked and hard. Additionally, our table was not cleared of used cups and glasses for quite some time. We were informed that separate teams handle clearing plates and drinkware, which seemed to contribute to the delay. To add to the overall disappointment, the dessert we had originally selected was unavailable, despite us placing our order shortly after arriving. The alternative dessert we had to settle for—the chocolate lava cake—was also not well received and unfortunately left some of us feeling unwell. Furthermore, we ordered a 1.5L bottle of water as listed on the menu but were served a 1L bottle while still being charged for the 1.5L. Overall, the experience was quite disappointing and fell short of our expectations for what should have been an enjoyable evening out.

    Grill Room at Fountains Hotel responded on Mon 09 Mar 26:
    Thank you for taking the time to share your feedback regarding your recent dinner reservation for six through the Wikideals offer. I am very sorry to hear that your experience did not meet your expectations. Please accept my sincere apologies for the delays with your cappuccino and the inconsistent timing of the meals being served at the table. This is certainly not the level of service we aim to provide, and I understand how this would have impacted your evening. I am also concerned to hear about your lamb curry and the undercooked rice, as well as the dessert you initially selected being unavailable. These matters will be addressed with our kitchen team to ensure better preparation and communication going forward. In addition, the issue regarding the bottle of water served not matching what was listed on the menu will be investigated with the team. Your comments regarding the delay in clearing the table and the coordination between service teams have also been noted and will be discussed with the restaurant team to ensure a smoother service experience for our guests. Thank you again for bringing this to our attention. We value all guest feedback as it helps us improve our service and overall guest experience.

  • Yonela N. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 08 Mar 26
    Very nice food and people

    Grill Room at Fountains Hotel responded on Mon 09 Mar 26:
    Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you had such an enjoyable experience with us. Your kind words about our team and overall service truly mean a lot. We take great pride in creating memorable moments for our guests, and it is always rewarding to know that we succeeded. Your feedback will be shared with the entire team — it serves as great motivation for all of us to continue delivering exceptional experiences. We look forward to welcoming you back again soon for another fantastic visit.

  • Eulin Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Lizaan G. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 03 Mar 26
    Overall my experience was amazing and I will be back soon

    Grill Room at Fountains Hotel responded on Wed 04 Mar 26:
    Dear Lizaan, Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you had such an enjoyable experience with us. Your kind words about our team and overall service truly mean a lot. We take great pride in creating memorable moments for our guests, and it is always rewarding to know that we succeeded. Your feedback will be shared with the entire team — it serves as great motivation for all of us to continue delivering exceptional experiences. We look forward to welcoming you back again soon for another fantastic visit. Warm regards,

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