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Old Town Italy - Pavilion

Burgers Coffee Shop Contemporary Deli Fine Dining Italian Pizza Vegan Friendly Vegetarian Friendly
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
4.0
(126 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

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Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (126)

4.0 out of 5.0
Based on the past 12 months
Food 4.0
Value 3.8
Service 3.9
Ambience 4.1
  • Lee-Anne B. Dined: 1 week ago
    4.3
    Food 5.0
    Value 4.0
    Service 5.0
    Ambience 3.0

    Reviewed on: Sat 06 Dec 25
    Everything is excellent It was just difficult to hear each other speak

    Old Town Italy - Pavilion responded on Mon 08 Dec 25:
    Dear Lee-Anne, Thank you for sharing your feedback and for your kind words about your experience with us. We appreciate you highlighting the challenge with the noise and will be mindful of this as we look to create an even more comfortable atmosphere for our guests. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Avashri N. Dined: 1 week ago
    3.7
    Food 4.0
    Value 3.0
    Service 4.0
    Ambience 0.0

    Reviewed on: Tue 02 Dec 25
    Although many of the vegetarian dishes were not available, leaving a very limited selection, the dishes that we ended up with were generous and flavoursome. These included a rich mushroom risotto, a delightfully delicate penne con pesto, and a creamy and spicy penne recco. The giardino pizza was a little too spicy for some however the base was satisfyingly fluffy and crisp and the remainder of the toppings were quite satisfying. Overall despite the numerous items that were not available, it was a very pleasant experience. The mozzarella cheese toast is sadly no longer on the menu.

    Old Town Italy - Pavilion responded on Wed 03 Dec 25:
    Dear Avashri, Thank you for taking the time to share your thoughtful feedback. We’re glad you enjoyed the flavours and portions of your meal, though we are sorry the vegetarian options were so limited and that a favourite item is no longer available. Your comments help us make improvements, and we appreciate your understanding. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Wandile G. Dined: 1 week ago
    4
    Food 3.0
    Value 4.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Mon 01 Dec 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 02 Dec 25:
    Dear Wandile, Thank you for rating your experience at Old Town Italy Pavilion Mall. We appreciate you taking the time to share your feedback and we hope to welcome you back again soon. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Naven Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 29 Nov 25
    Excellent service all round.Dethelo our waiter was an absolute star.Thank you for a beautiful experience.I enjoyed my birthday here

    Old Town Italy - Pavilion responded on Mon 01 Dec 25:
    Dear Naven, Thank you for your wonderful feedback and for choosing to celebrate your birthday with us. We are so pleased to hear that Dethelo made your experience memorable. We look forward to welcoming you again soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Makhosazane Dined: 2 weeks ago
    3.5
    Food 5.0
    Value 3.0
    Service 3.0
    Ambience 3.0

    Reviewed on: Mon 24 Nov 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 25 Nov 25:
    Dear Makhosazane, Thank you for sharing your rating. We appreciate you taking the time to let us know how your experience measured up, and we hope to welcome you again for an even better visit next time. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mick Dined: 3 weeks ago
    4.8
    Food 5.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 23 Nov 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 25 Nov 25:
    Dear Mick, Thank you so much for your excellent rating. We are glad you enjoyed your time at Old Town Italy Pavilion Mall and appreciate your support. Looking forward to welcoming you again soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Kershnie Dined: 2 weeks ago
    2
    Food 1.0
    Value 1.0
    Service 2.0
    Ambience 4.0

    Reviewed on: Sun 23 Nov 25
    Firstly Menus had items that weren't available to order eg. The peri peri Livers. Then ordered T- Bones to be cooked med-well. Came hard and dry. Ordered wine which only came after meals wer finished as there was only one barman during such a busy time. Ordered Kingklip for like R356 which was totally not worth the price for such a small slice and small side of veg. Also Ordered extra side of Polenta. Which I ended up receiving. And as for your front house manager by the name of Chloe/Cleo nt sure, didn't do much to resolve the problem as we still paid our full bills and left still unhappy with your service delivery. Even getting cutlery for our meals wer a problem and had to wait after each course ordered. Our waiter Lwazi tried to keep us updated on the delays and at one point even had to end up washing cutlery at the back coz they wer running out. Had the most unpleasant experience and for the monies spent was totally not worth it. Will definitely nt be supporting your establishment again weather it be for work or with family. The only thing that was nice was coziness of the environment that's abt it! Please STEP UP on your service and get mangers that can actually manage and handle such situations much better and actually make the customers leave happy and nt more irrate. More managerial skills or training needed. Thank you!

    Old Town Italy - Pavilion responded on Mon 24 Nov 25:
    Dear Kershnie, Thank you for taking the time to share your detailed feedback. We are truly sorry for the disappointments you experienced, from unavailable menu items to the delays and service issues. Your comments about Chloe/Cleo, Lwazi, and the overall experience have been noted, and we are committed to making meaningful improvements. Continuous improvement is a priority, and your insights help guide that process. Looking forward to welcoming you back for a more satisfying experience. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Maxine G. Dined: 1 month ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 26 Oct 25
    The chicken Caesar salad was fabulous, the pasta dish (with beef short rib stuffing) was unfortunately bland. Will definitely return for the vibe, salad and gelato 😋

    Old Town Italy - Pavilion responded on Mon 27 Oct 25:
    Dear Maxine, Thank you for your lovely feedback. We are delighted that you enjoyed the chicken Caesar salad and the atmosphere, though we are sorry to hear the pasta didn’t quite meet your expectations this time. We look forward to having you back for more salad and gelato soon. Warm regards, Old Town Italy ( Customer Experience – Life and Brand Portfolio)

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