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Old Town Italy - Pavilion

Coffee Shop Contemporary Fine Dining Italian Pizza Vegan Friendly Vegetarian Friendly Deli Burgers
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
3.9
(110 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

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Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (110)

3.9 out of 5.0
Based on the past 12 months
Food 3.9
Value 3.7
Service 3.8
Ambience 4.0
  • Ryan L. Dined: 4 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 22 Sep 25
    All good

    Old Town Italy - Pavilion responded on Mon 22 Sep 25:
    Dear Ryan, Thank you for your wonderful review! We are thrilled to hear that you enjoyed the food, service, atmosphere, and value during your visit. Your positive feedback truly captures the essence of Old Town. We invite you to come back and experience more of what we have to offer! Warm regards, 😊 Customer Experience – Life and Brand Portfolio

  • Roxanne Dined: 6 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 20 Sep 25
    Good Service.. Good Meals

    Old Town Italy - Pavilion responded on Mon 22 Sep 25:
    Dear Roxanne, Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our food, value, service, and atmosphere. It’s wonderful to see our efforts recognised, and we aim to keep providing the best experience for our guests. We invite you to come back and join us again soon! Warm regards, 😊 Customer Experience – Life and Brand Portfolio

  • Shaun Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Thu 18 Sep 25
    We had a great dining experience at Old Town Italy, Pavillion. Our order consisted of pasta and pizza dishes which were really tasty and of manageable portions. The order for our group of 11 arrived fairly quickly. I would certainly recommend visiting them for your next dine out.

    Old Town Italy - Pavilion responded on Thu 18 Sep 25:
    Dear Shaun, Thank you for your wonderful review! We are thrilled to hear that you had a great dining experience at Old Town Italy Pavilion. It's fantastic to know that you enjoyed our food and the quick service for your group of 11! Your recommendation means the world to us. We invite you to return soon to experience more of our menu. Kind regards, 😊 Customer Experience – Life and Brand Portfolio

  • Ian W. Dined: 1 week ago
    4.3
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Mon 15 Sep 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 15 Sep 25:
    Hi Ian, Thank you so much for your fantastic review! We're thrilled you enjoyed our food and appreciated the atmosphere. Your feedback on value and service is noted, and we'll strive to enhance that experience for your next visit. We look forward to welcoming you back soon for another delightful meal! Warm regards,

  • Karuna Dined: 1 week ago
    1.5
    Food 1.0
    Value 1.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sat 13 Sep 25
    Disgusted with my meal I ordered the short rib tortellini, it’s was broken up and worst the filling was still frozen, was told pasta was made in the morning and frozen thereafter . That pasta was in the freezer for a very long time , totally disgusting . Husband was fasting and the didn’tt have the mushroom ragu. Definately will never go back the standar has slipped massively, the new owners better look into this mess

    Old Town Italy - Pavilion responded on Mon 15 Sep 25:
    Dear Karuna, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience with the short rib tortellini and the lack of mushroom ragu. It's disappointing to learn that we didn't meet your expectations. We value your input greatly and would love to resolve this matter. We have escalated the matter to the relevant GM. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards Customer Experience – Life and Brand Portfolio

  • Cassandra Dined: 3 weeks ago
    2.8
    Food 3.0
    Value 2.0
    Service 2.0
    Ambience 4.0

    Reviewed on: Tue 02 Sep 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 02 Sep 25:
    Hi Cassandra! Thank you for sharing your feedback with us. We're glad to hear you enjoyed the atmosphere! However, we're sorry to see that our food and service didn't meet your expectations. Your thoughts are important to us, and we'd love the chance to improve. Please feel free to email us at customercare@lifeandbrand.co.za, should you wish to share more with us. May you have a good week, and we look forward to having you join us again real soon – take care Warm Regards

  • Ayabonga Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 23 Aug 25 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 25 Aug 25:
    Hi Ayabonga, Thank you so much for your kind words! We’re thrilled to hear that you enjoyed our food, value, service, and atmosphere—your support means the world to us! We can’t wait to welcome you back for another delightful experience at Old Town Italy Pavilion Mall. Best regards,

  • Siphumelele Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 22 Aug 25
    The sweetest and most considerate group of staff I’ve seen in a while. We felt so welcomed and at home. The food was divine and the cocktails were very well made.

    Old Town Italy - Pavilion responded on Fri 22 Aug 25:
    Dear Siphumelele, Thank you so much for your wonderful review! We're thrilled to hear that our team's warmth made you feel right at home. It's delightful to know that you enjoyed our food and cocktails. Your feedback truly captures the atmosphere we strive to create. We look forward to welcoming you back soon! Kind regards,

  • Nosipho Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Thu 21 Aug 25
    Meals were scrumptious and smoothies were juicy.

    Old Town Italy - Pavilion responded on Thu 21 Aug 25:
    Hi Nosipho, Thank you so much for your wonderful review! We’re thrilled to hear that you found our food scrumptious and enjoyed our juicy smoothies. It brings us joy to know you had a fantastic experience with us. We can’t wait to welcome you back to enjoy more delicious meals! Best regards,

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