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Old Town Italy - Pavilion

Burgers Contemporary Italian Pizza
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
4.0
(115 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Book a table

Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (115)

4.0 out of 5.0
Based on the past 12 months
Food 4.1
Value 3.9
Service 4.0
Ambience 4.2
  • Andre M. Dined: 4 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Bongiwe K. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 16 Feb 26
    The pasta 10 out of 10.

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Bongiwe Khanyile, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the pasta so much. We look forward to welcoming you back soon for another great meal. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Dillon G. Dined: 1 month ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Sun 15 Feb 26
    Waited in line for ages, was given a seat in the ice cold wind outside when we actually booked inside, not to mention the table was broken so it kept swaying so badly we couldn’t eat, asked numerous waitrons if we could move… that didn’t happen either.. we were ignored and not even asked what we wanted to drink after an hour… so we ultimately left. We’ve had much better experiences at Umhlanga, the staff at pavilion are not capable of running that franchise.. rather drive to Umhlanga!

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Dillon Gavin, We are very sorry to hear about your frustrating experience and that your booking and comfort were not managed as they should have been. What you described is not the level of service we aim to offer, and your feedback is important for us to address these issues with our team. We have escalated the matter to the relevant Team Continuous improvement is a priority, and your insights help guide that process. Looking forward to welcoming you back for a more satisfying experience. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mikhail S. Dined: 1 month ago
    4.5
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Sun 15 Feb 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Mikhail Singh, Thank you for taking the time to rate your experience with us. We are pleased to see your positive score and appreciate your support. We look forward to welcoming you again soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Marcus Dined: 2 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 20 Jan 26
    Friendly staff,Eleanor’s warm welcome. Definitely will be back ,favourite place to enjoy a meal.

    Old Town Italy - Pavilion responded on Tue 20 Jan 26:
    Dear Marcus, Thank you for sharing your thoughts with us. We are glad Eleanor’s warm welcome made your visit so memorable and it's wonderful to hear that Old Town Italy is your favourite place to enjoy a meal. We look forward to having you back soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Jade A. Dined: 2 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 07 Jan 26
    10/10 will definitely be back again

    Old Town Italy - Pavilion responded on Wed 07 Jan 26:
    Dear Jade, Thank you for your glowing feedback. We are so pleased you had a wonderful visit and look forward to welcoming you back soon for another great experience. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

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