Choose a location

Or use your current location

Select

Old Town Italy - Pavilion

Burgers Contemporary Italian Pizza
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
4.0
(118 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Book a table

Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (118)

4.0 out of 5.0
Based on the past 12 months
Food 4.0
Value 3.9
Service 4.1
Ambience 4.2
  • Prenella R. Dined: 1 week ago
    2
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Mon 13 Apr 26
    No Avo or mushrooms & no prior notice. Customers should be told before they are seated as this was a breakfast seating. Waitress was sweet but not very attentive and we had to go look for her to get extra cutlery. The almond milk flat white was terrible and I could not even drink it. The cushions were visibly dirty.

    Old Town Italy - Pavilion responded on Mon 13 Apr 26:
    Dear Prenella, Thank you for sharing your feedback. We are sorry your experience did not meet your expectations and regret the issues with unavailable items, service, and cleanliness during your visit. Your comments are important to us and will be addressed with our team to improve both our communication and standards. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Genevieve D. Dined: 2 weeks ago
    4
    Food 1.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 07 Apr 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 07 Apr 26:
    Dear Genevieve, Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to welcome you back soon for another enjoyable visit. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mrs Toni Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 29 Mar 26
    Thank you Nisha and team for an amazing experience. Lovely food, lovely vibe and lovely staff❤️👌 10/10

    Old Town Italy - Pavilion responded on Mon 30 Mar 26:
    Dear Mrs Toni, Thank you for your wonderful review. We are delighted that Nisha and the team made your visit so enjoyable, and it is lovely to hear you appreciated the food, atmosphere, and service. Your feedback brightens our day. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Andre M. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Bongiwe K. Dined: 2 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 16 Feb 26
    The pasta 10 out of 10.

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Bongiwe Khanyile, Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed the pasta so much. We look forward to welcoming you back soon for another great meal. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Dillon G. Dined: 2 months ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Sun 15 Feb 26
    Waited in line for ages, was given a seat in the ice cold wind outside when we actually booked inside, not to mention the table was broken so it kept swaying so badly we couldn’t eat, asked numerous waitrons if we could move… that didn’t happen either.. we were ignored and not even asked what we wanted to drink after an hour… so we ultimately left. We’ve had much better experiences at Umhlanga, the staff at pavilion are not capable of running that franchise.. rather drive to Umhlanga!

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Dillon Gavin, We are very sorry to hear about your frustrating experience and that your booking and comfort were not managed as they should have been. What you described is not the level of service we aim to offer, and your feedback is important for us to address these issues with our team. We have escalated the matter to the relevant Team Continuous improvement is a priority, and your insights help guide that process. Looking forward to welcoming you back for a more satisfying experience. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mikhail S. Dined: 2 months ago
    4.5
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Sun 15 Feb 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 16 Feb 26:
    Dear Mikhail Singh, Thank you for taking the time to rate your experience with us. We are pleased to see your positive score and appreciate your support. We look forward to welcoming you again soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

Show More
Book Now