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Old Town Italy - Pavilion

Burgers Contemporary Italian Pizza
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
3.9
(129 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

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Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (129)

3.9 out of 5.0
Based on the past 12 months
Food 3.9
Value 3.8
Service 3.9
Ambience 4.1
  • Isabella Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 13 Jun 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 15 Jun 26:
    Dear Isabella, Thank you for the wonderful rating. We are delighted you enjoyed your time with us and truly appreciate your support. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mandisha H. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 25 May 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 25 May 26:
    Dear Mandisha, Thank you for your excellent rating. We appreciate your support and are pleased to know you had a positive experience with us. We hope to welcome you back soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Ricky P. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 17 May 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 18 May 26:
    Dear Ricky, Thank you for rating your experience with us. We truly appreciate your support and hope to welcome you back soon for another enjoyable visit. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Amanda N. Dined: 1 month ago
    3.5
    Food 2.0
    Value 3.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Wed 13 May 26
    The food was not great. Truthfully average at best.

    Old Town Italy - Pavilion responded on Wed 13 May 26:
    Dear Amanda, Thank you for sharing your honest feedback with us. We are disappointed to hear that your meal did not meet expectations and take your comments seriously as we look to improve. We hope you will consider visiting again so we can give you a more enjoyable experience. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Maxine Dined: 1 month ago
    3.8
    Food 5.0
    Value 5.0
    Service 1.0
    Ambience 4.0

    Reviewed on: Mon 11 May 26
    Waitress was distracted, watched people who were seated after us receive food sat for 3 hours, waitress forgotten dessert, felt like we were abandoned, the saving grace was the food but service was horrendous

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Maxine, Thank you for sharing your experience with us. We are concerned to hear about the issues with your service and regret that this impacted your visit, even though you enjoyed the food. Your feedback helps us address these shortcomings and ensure a better experience for our guests in future. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Arvind Dined: 1 month ago
    4
    Food 5.0
    Value 4.0
    Service 2.0
    Ambience 5.0

    Reviewed on: Mon 11 May 26
    Not geared up for Mothers day. 45 minutes and still no coffee ordered after Breakfast.Cancelled coffee and paid my bill. Waiters terribly embarresed and not their fault. Only 1 "Barman" on duty.

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Arvind, Thank you for your feedback and for spending Mother's Day with us. We regret the delay with your coffee and understand how frustrating this can be, especially on such an important occasion. Your comments about staffing will be shared with our team as we work to improve our service on busy days. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Tarryn J. Dined: 1 month ago
    2.3
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Mon 11 May 26
    Food took an hour to receive. My breakfast as tiny - two poached eggs on tiny toast and avo. It was expensive particularly for what it was. We were also given the wrong drink order.

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Tarryn, We are truly sorry for the delays you experienced and that your breakfast and drink did not meet expectations. Your feedback is taken seriously and will help us improve both our service speed and meal portions. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Parisha Dined: 1 month ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 11 May 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Parisha, We are sorry to see your low rating and would like to understand what went wrong during your visit. Your feedback is super important to us, and we'd appreciate it if you could share a bit more about your experience at https://csr.lifeandbrand.ai/f/srgtch3o. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

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