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Old Town Italy - Pavilion

Burgers Contemporary Italian Pizza
Location Pointer Shop ROF04, The Pavilion, Jack Martens Dr, Dawncliffe, Westville, 3629, South Africa
4.0
(125 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Picnics
  • Pet Friendly

Book a table

Menu
Favourite

Opening Hours

  • Monday 12h00 - 00h00
  • Tuesday 12h00 - 00h00
  • Wednesday 12h00 - 00h00
  • Thursday 12h00 - 00h00
  • Friday 12h00 - 00h00
  • Saturday 12h00 - 00h00
  • Sunday 12h00 - 00h00

Reviews (125)

4.1 out of 5.0
Based on the past 12 months
Food 4.1
Value 4.0
Service 4.0
Ambience 4.2
  • Maxine Dined: 3 days ago
    3.8
    Food 5.0
    Value 5.0
    Service 1.0
    Ambience 4.0

    Reviewed on: Mon 11 May 26
    Waitress was distracted, watched people who were seated after us receive food sat for 3 hours, waitress forgotten dessert, felt like we were abandoned, the saving grace was the food but service was horrendous

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Maxine, Thank you for sharing your experience with us. We are concerned to hear about the issues with your service and regret that this impacted your visit, even though you enjoyed the food. Your feedback helps us address these shortcomings and ensure a better experience for our guests in future. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Arvind Dined: 3 days ago
    4
    Food 5.0
    Value 4.0
    Service 2.0
    Ambience 5.0

    Reviewed on: Mon 11 May 26
    Not geared up for Mothers day. 45 minutes and still no coffee ordered after Breakfast.Cancelled coffee and paid my bill. Waiters terribly embarresed and not their fault. Only 1 "Barman" on duty.

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Arvind, Thank you for your feedback and for spending Mother's Day with us. We regret the delay with your coffee and understand how frustrating this can be, especially on such an important occasion. Your comments about staffing will be shared with our team as we work to improve our service on busy days. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Tarryn J. Dined: 3 days ago
    2.3
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Mon 11 May 26
    Food took an hour to receive. My breakfast as tiny - two poached eggs on tiny toast and avo. It was expensive particularly for what it was. We were also given the wrong drink order.

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Tarryn, We are truly sorry for the delays you experienced and that your breakfast and drink did not meet expectations. Your feedback is taken seriously and will help us improve both our service speed and meal portions. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Parisha Dined: 3 days ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 11 May 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Parisha, We are sorry to see your low rating and would like to understand what went wrong during your visit. Your feedback is super important to us, and we'd appreciate it if you could share a bit more about your experience at https://csr.lifeandbrand.ai/f/srgtch3o. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Jade Dined: 3 days ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 11 May 26
    Our food was over two hours late. When we did get it, it was dry and rubbery, all while we watched others being served and leave about three times. We were never met with any sort of recourse, just a flimsy apology and dry food that makes me never want to come back. I understand it was a busy day but with three managers (we were told) in charge; you’d think they’d have a better handle at communicating this. My meal made me sick and yet our bill was very quick to arrive.

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Jade, Thank you for sharing your experience with us. We are genuinely sorry for the long wait and the disappointment with your meal, as well as the lack of clear communication from our team. Your feedback is important and will be addressed with our management to ensure we take corrective steps. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Mellie Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 11 May 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Mon 11 May 26:
    Dear Mellie, Thank you so much for taking the time to rate your experience. We are truly grateful for your support and hope your visit was a memorable one. We look forward to welcoming you back soon. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Bianca Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 29 Apr 26
    Had a lovely time at Old Town Italy! The staff were really friendly and accommodating...

    Old Town Italy - Pavilion responded on Wed 29 Apr 26:
    Dear Bianca, Thank you for your kind words and for highlighting the friendliness and care from our team. We are so pleased you enjoyed your time with us and look forward to welcoming you back for another great visit soon. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Prenella R. Dined: 1 month ago
    2
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Mon 13 Apr 26
    No Avo or mushrooms & no prior notice. Customers should be told before they are seated as this was a breakfast seating. Waitress was sweet but not very attentive and we had to go look for her to get extra cutlery. The almond milk flat white was terrible and I could not even drink it. The cushions were visibly dirty.

    Old Town Italy - Pavilion responded on Mon 13 Apr 26:
    Dear Prenella, Thank you for sharing your feedback. We are sorry your experience did not meet your expectations and regret the issues with unavailable items, service, and cleanliness during your visit. Your comments are important to us and will be addressed with our team to improve both our communication and standards. Kind regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

  • Genevieve D. Dined: 1 month ago
    4
    Food 1.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 07 Apr 26 (Guest left no comment)

    Old Town Italy - Pavilion responded on Tue 07 Apr 26:
    Dear Genevieve, Thank you for taking the time to rate your experience with us. We truly appreciate your support and hope to welcome you back soon for another enjoyable visit. Warm regards, Old Town Italy Pavilion Mall (Customer Experience – Life and Brand Portfolio)

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