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Platinum Belt Restaurant and Lounge

Reviewers' Choice 2024 - Top 100
Breakfast Fine Dining Steakhouse Sushi Vegan Friendly Vegetarian Friendly
2 Palm Blvd, Umhlanga Ridge, Umhlanga, 4319, South Africa
(235 reviews)
RRR

Attributes

  • Romantic
  • Outdoor Seating
  • Great Views
  • Live Sport
  • Wheelchair Friendly
  • WiFi
  • Reviewers' Choice 2024 - Top 100

Platinum Belt Lounge and Restaurant is a contemporary fine dining experience – a space where culinary flair and innovation meet to bring its customers a culinary experience of class and distinction, making every meal and occasion momentous. Standing as a modern institution modelled on the value of novelle cuisine, we offers a sensory experience exploring food against a backdrop of art, music and elegance.

Reviews (235)

4.7 out of 5.0
Based on the past 12 months
Food 4.7
Value 4.6
Service 4.7
Ambience 4.7
  • radical c. Dined: 4 days ago
    1
    0.0
    0.0
    Service 1.0
    0.0

    Reviewed on: Wed 30 Apr 25
    They ignored us until we had to woke up and leave and they said reserving a table online doesn't count you have to call them , apparently when you reserve online it doesn't appear on their side which is crazy cause that is not written on their website

  • Thobeka M. Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Tue 29 Apr 25
    I was happy with everything, the place was neat and the food were amazing, would say the drinks I had to much sugar but all in all my experience was amazing. Thank you

  • David J. Dined: 1 month ago
    2
    Food 2.0
    Value 1.0
    Service 1.0
    Ambience 4.0

    Reviewed on: Fri 18 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Tue 29 Apr 25:
    Dear David Java, We are sorry to hear that your recent dining experience at Platinum Belt Restaurant and Lounge did not meet your expectations. We take all feedback seriously and would like to apologize for the subpar service and food quality you received. We appreciate your acknowledgement of our beautiful ambience, which we are proud of. However, we fell short in other areas, and for that, we are truly sorry. We would like to make things right with you. Can we please contact you directly so we can gather more information about your visit?

  • Tswala Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 18 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Fri 18 Apr 25:
    Good Day Tswala, Thank you for the review, we appreciate the feedback. We look forward to seeing you soon.

  • Nonhlanhla Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 18 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Fri 18 Apr 25:
    Good Day Nonhlanhla, Thank you for the review, we appreciate the feedback. We look forward to seeing you soon.

  • Sthandiwe N. Dined: 3 weeks ago
    1
    0.0
    Value 1.0
    0.0
    0.0

    Reviewed on: Fri 11 Apr 25
    Wwwweerw

    Platinum Belt Restaurant and Lounge responded on Tue 29 Apr 25:
    We're sorry to hear you gave us, Platinum Belt Restaurant and Lounge, a 1-star review on April 11th and that you felt the value didn't meet your expectations. We understand your frustration, especially given the comment "Wwwwerw." While we're unsure what that comment specifically refers to, we take all feedback seriously. To help us understand better and improve, could you please elaborate on what aspects of your visit led you to feel the experience wasn't worth the cost? Knowing more details will allow us to address your concerns and prevent similar situations in the future. We appreciate you bringing this to our attention. May you please allow us to contact you telephonically.

  • Mdu Dined: 3 weeks ago
    4.5
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Mon 07 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Tue 08 Apr 25:
    Good day Mdu, Your feedback is highly appreciated.

  • Sphelele D. Dined: 3 weeks ago
    5
    Food 5.0
    0.0
    0.0
    0.0

    Reviewed on: Sun 06 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Sun 06 Apr 25:
    Good day, Sphelele Thank you for your feedback, it highly appreciated.

  • Thembeka M. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 05 Apr 25 (Guest left no comment)

    Platinum Belt Restaurant and Lounge responded on Sat 05 Apr 25:
    Good Day Thembeka, Thank you for the review, we appreciate the feedback.

  • Luyanda Dined: 1 month ago
    1.5
    Food 0.0
    Value 2.0
    Service 1.0
    Ambience 0.0

    Reviewed on: Sun 30 Mar 25
    False advertising. We went for a breakfast buffet with bottomless Mimosas as per how they advertised. When we got there, they told us they will serve 3 glasses per customer. We had to fight to get atleast 2 more glasses because we went there because of the bottomless mimosas!!! The staff was not friendly at all. And the service wasn’t good. It wasn’t our fault that they advertised something they couldn’t deliver! Train your staff and the floor manager about good customer journey.

    Platinum Belt Restaurant and Lounge responded on Tue 29 Apr 25:
    Thank you for taking the time to share your experience at Platinum Belt Restaurant and Lounge. We genuinely apologize for the frustration you encountered with our breakfast buffet and bottomless mimosas promotion during your visit. We understand how disappointing it must have been to expect a bottomless experience and not have it delivered as advertised. Your feedback regarding the limitations on mimosas and the service you received is concerning, and we are sorry that our staff did not meet your expectations. This is not the level of service we strive to provide, and we will be addressing this with our team to ensure that everyone is appropriately trained on our offerings and customer service standards. We appreciate your comments about the customer journey, as they help us identify areas for improvement. Please know that your experience is important to us, and we are committed to making the necessary changes to enhance our guests' experiences in the future. If you are willing, we would love the chance to make it right. Please allow us to reach out to us directly at you and we can discuss your experience further. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

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Opening Hours

  • Monday 07h00 - 23h00
  • Tuesday 07h00 - 23h00
  • Wednesday 07h00 - 23h00
  • Thursday 07h00 - 23h00
  • Friday 07h00 - 02h00
  • Saturday 07h00 - 02h00
  • Sunday 07h00 - 02h00