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Restaurant @ Glen Carlou

Reviewers' Choice 2023 - Top 100 Reviewers' Choice Awards 2022
Contemporary South African
Glen Carlou Wine Estate, Simondium Road, Klapmuts
(1228 reviews)
RRR

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Sunsets
  • Wheelchair Friendly
  • WiFi
  • Fireplace
  • Wine Estate
  • Reviewers' Choice 2022 - Top 100
  • Reviewers' Choice 2023 - Top 100

Consistency, expertise and a commitment to always deliver beyond expectation is what we strive for with every bottle of Glen Carlou wine – we also aim to do this with every plate of food.

Reviews (1228)

4.7 out of 5.0
Based on the past 12 months
Food 4.6
Value 4.6
Service 4.8
Ambience 4.7
  • John W. Dined: 6 days ago
    3.3
    Food 3.0
    Value 3.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Sun 04 May 25
    We were a party of 6 and all agreed that the food was at best average. The squid starter was one dimensional and tasteless, the lamb shoulder was dry and possibly reheated. The courses were small and you had to order vegetables as a side in order to balance the main course. Our party left disappointed and will not return. The highlight was the wine which we will continue to buy.

    Restaurant @ Glen Carlou responded on Tue 06 May 25:
    Dear John Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience with us did not meet your expectations. We take all comments seriously and are especially disappointed to learn that several dishes fell short for your party. Your feedback regarding the squid starter, lamb shoulder, and portion balance has been shared with our kitchen team for review. We strive to deliver flavorful, well-prepared meals and regret that we missed the mark during your visit. We’re glad to hear you enjoyed the wine selection — it’s something we take pride in — and we appreciate your continued support in that regard. While we understand your decision not to return, we hope you might consider giving us another opportunity in the future to provide the experience we aim to deliver. Warm regards, Glen Carlou

    Edited the review on: Wed 07 May 25
    I really appreciate your response, and I am pleased to hear that the feedback will be taken seriously. My review was informed by previous visits to Glen Carlou when we enjoyed exceptional dining experiences. It was based on this history that we took close friends along expecting the same level of food but sadly, we were left underwhelmed and disappointed.

  • Kim C. Dined: 6 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Bruce C. Dined: 2 weeks ago
    4
    Food 4.0
    Value 4.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Mon 21 Apr 25 (Guest left no comment)

    Restaurant @ Glen Carlou responded on Wed 30 Apr 25:
    Dear Bruce, Thank you so much for your wonderful review and for the high ratings across the board! We're glad to hear you enjoyed your experience overall. We did notice the service rating was a bit lower, and we truly appreciate the feedback—it helps us know where we can improve. If you're open to sharing more about what could have made the service a 5-star experience, we’d love to hear from you. Your input helps us grow, and we hope to welcome you back again soon! Warm regards Glen Carlou Team

    Edited the review on: Thu 01 May 25
    The reason. seems to be a management problem. Our waitron seemed to be serving all over the place and it was difficult to attract her attention. She was serving from the far side of the balcony to our table inside the restaurant. Keep people serving inside, and those outside, outside. It was not her fault but management's fault. She was very pleasant when we got to see her.

  • Deborah B. Dined: 2 weeks ago
    3.8
    Food 3.0
    Value 3.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Mon 28 Apr 25 (Guest left no comment)

    Restaurant @ Glen Carlou responded on Wed 30 Apr 25:
    Dear Deborah, Thanks for your review. We're sorry your meal wasn't quite what you hoped for. We'd love to know what went wrong so we can do better next time — your feedback means a lot to us! Hope to welcome you back soon. Kind regards Glen Carlou Team

  • Avril A. Dined: 2 weeks ago
    4.3
    Food 3.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Wed 23 Apr 25 (Guest left no comment)

    Restaurant @ Glen Carlou responded on Wed 30 Apr 25:
    Dear Avril, Thank you for your review — we’re happy to hear you enjoyed everything else, but we’re sorry the food didn’t meet your expectations. We’d really appreciate it if you could share what went wrong so we can improve. Hope to have the chance to make it right next time! Kind regards Glen Carlou Team

  • Virginia M. Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0
  • Mark B. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 21 Apr 25
    Excellent dining experience!

  • Frank V. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 21 Apr 25
    We are regular customers at Glen Carlou, we have been there more than 20 times and never had a bad meal. We did some wine tasting and the sommelier was very friendly and professional. The food and service were excellent like always.

  • Beverley G. Dined: 2 weeks ago
    4.3
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 4.0
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Opening Hours

  • Monday 08h30 - 17h00
  • Tuesday 08h30 - 17h00
  • Wednesday 08h30 - 17h00
  • Thursday 08h30 - 17h00
  • Friday 08h30 - 17h00
  • Saturday 08h30 - 17h00
  • Sunday 08h30 - 17h00