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Waterfront Restaurant - Balmoral Hotel

African Afternoon Tea American Asian/Oriental Breakfast Coffee Shop Fine Dining Indian International Pizza South African Vegetarian Friendly Burgers
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.2
(32 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (32)

4.2 out of 5.0
Based on the past 12 months
Food 4.3
Value 4.3
Service 4.1
Ambience 4.1
  • KEVIN Dined: 1 week ago
    3.8
    Food 4.0
    Value 3.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Tue 08 Jul 25
    Went for the seafood buffet. Very limited in terms of prawns. They ran out 40 minutes into dinner. I took guests with me. Was disappointed. Other meals were good. Service was good. We did get a 10% discount on the bill, but not the point. Need to up their game for that bit.

  • MR I. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 05 Jul 25
    The lady who was there last night on the 5th of Aug dam she was beautiful

  • ISHARA Dined: 2 weeks ago
    2.5
    Food 2.0
    Value 2.0
    Service 4.0
    Ambience 2.0

    Reviewed on: Mon 30 Jun 25
    Absolutely disappointing. There was no food period. Buffet opens at 6.30pm. We got there ar 7pm and there was such a poor selection & all the Bain Marie's were almost empty. Had to ask to fill and still there were scraps literally. My 1st & last time there as I took 8 other guests & was so embarrassed.

    Waterfront Restaurant - Balmoral Hotel responded on Fri 04 Jul 25:
    Dear Mrs. Ishara Thank you for taking the time to share your feedback regarding your recent experience at our restaurant. Kindly accept our sincere apologies for the disappointment you encountered during your visit. We are truly sorry to hear that the buffet was not up to standard and that your experience fell far short of your expectations. Your comments have been taken very seriously. What you described is not reflective of the level of service and quality we aim to provide. We are currently reviewing our buffet service and food replenishment procedures to ensure this does not happen again in the future. Thank you once again for your feedback, it helps us grow and improve. We hope you’ll consider giving us another chance in the future. Warm regards,

  • Johar J. Dined: 3 weeks ago
    2.8
    Food 3.0
    Value 2.0
    Service 4.0
    Ambience 2.0
  • Brendon N. Dined: 4 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 16 Jun 25
    Excellent service and meals.

    Waterfront Restaurant - Balmoral Hotel responded on Fri 20 Jun 25:
    Dear Brendon Naidoo, Thank you so much for your kind words! We're thrilled to hear you enjoyed both the service and the meals. We look forward to welcoming you back again soon! Kind Regards,

  • SEDIYAH B. Dined: 4 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 15 Jun 25
    I recently had the pleasure of trying Good Food, The meals were fresh, flavorfulThe service was friendly. Highly recommended for anyone looking for a satisfying and well-prepared meal!

    Waterfront Restaurant - Balmoral Hotel responded on Thu 19 Jun 25:
    Dear Sediyah Bawood, Thank you so much for sharing your positive experience at The Balmoral! We are thrilled to hear that you enjoyed your meal and appreciated the service. Your kind words mean a great deal to us and our team. We truly value your feedback and would be delighted to welcome you back soon for another memorable dining experience. If there’s anything specific you'd like to try on your next visit, please don’t hesitate to let us know. Looking forward to hosting you again soon! Warm regards, Management

  • Samantha M. Dined: 1 month ago
    4.8
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 07 Jun 25
    I booked a table at Balmoral hotel for my boyfriend’s birthday and the experience was nothing short of amazing. The staff took such great care of us. They were friendly, attentive and professional. The food was delicious, the atmosphere was perfect and everything ran smoothly. A big thank you for making the night so special!

    Waterfront Restaurant - Balmoral Hotel responded on Thu 19 Jun 25:
    Dear Samatha Maseko, Thank you so much for your wonderful feedback! We’re delighted to hear that you and your boyfriend had such a memorable celebration with us. It’s truly heartwarming to know that the staff, food, and atmosphere helped make the evening so special for you both. We would be honored to welcome you back to The Balmoral anytime. Whether it’s for another special occasion or just a simple get-together, we look forward to creating more memorable experiences for you. Once again, thank you for choosing us to be part of such an important moment. See you again soon! Warm regards,

  • NONTANDO Dined: 1 month ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 02 Jun 25
    Oh your staff is so welcoming, food was very nice I will be coming more often

    Waterfront Restaurant - Balmoral Hotel responded on Thu 19 Jun 25:
    Dear Nontando, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food and felt welcomed by our team. It means a lot to us, and we can’t wait to have you back again soon!

  • SYL S. Dined: 1 month ago
    3.8
    Food 5.0
    Value 5.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Sun 18 May 25
    Staff was a bit slow in response Finished our food before we could get drinks

    Waterfront Restaurant - Balmoral Hotel responded on Thu 19 Jun 25:
    Dear SYL, Thank you for sharing your feedback with us. I’m truly sorry to hear that the service during your visit didn’t meet the high standards we aim for. It’s disappointing to know that the response time was slower than expected, and I completely understand how that could have impacted your experience. Please know that we are addressing this with our team to ensure it doesn’t happen again. We would love to welcome you back and provide a much smoother and more enjoyable experience. If you decide to visit us again, please don’t hesitate to reach out—I’d be happy to personally ensure everything runs seamlessly. We truly appreciate your understanding and hope to see you again soon. Kind Regards, Yannick

  • Princess S. Dined: 2 months ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
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