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Waterfront Restaurant - Balmoral Hotel

African American Asian/Oriental Burgers Indian International Pizza South African
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.0
(126 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (126)

4.1 out of 5.0
Based on the past 12 months
Food 3.9
Value 4.1
Service 4.2
Ambience 4.1
  • Naledi M. Dined: 1 day ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 24 Aug 26
    Everything was great. I will be bringing my mom next week

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Thank you so much for your wonderful review. We are delighted to hear that you had an excellent experience with us.We look forward to providing you and your mother with the same high standard of service during your visit next week.

  • LORRAINE G. Dined: 1 day ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 24 Aug 26
    Excellent service...atmosphere was great..setup. beyond vision..will definately come back

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Thank you for your wonderful review. We are delighted to hear that our service, atmosphere, and setup exceeded your expectations. Your compliments are highly appreciated by our entire team, and we look forward to providing you with another exceptional experience upon your return.

  • DEBRA A. Dined: 2 days ago
    2.5
    Food 3.0
    Value 4.0
    Service 1.0
    Ambience 2.0

    Reviewed on: Sun 23 Aug 26
    We were extremely disgruntled regarding the slow service, and subsequent delayed start to the high tea. The high tea started at 15:00 as opposed to the advertisement which states that it starts from 14:00. Waiting an hour at the table while staff move about in a somewhat confused, and disorganized, yet nonchalant manner is totally unacceptable and frustrating, and totally ruins the experience! We had to ask several times for our first cup of coffee, which arrived 40 minutes later, exposing us to being severely parched, since the pastries were very dry and wanting of a beverage, while being consumed. However, we were left to consume the entire pastry/savory platter without a single beverage being served. The waitress was utterly useless and seldom present. The service was so awful that my husband vowed never to return to the establishment. The pastries lacked filling, causing them to be a bit unpalatable. The cakes were pretty good, except for the chocolate mousse, which was way too sweet and unpalatable. Terrible service made it an all round unsatisfactory experience and a waste of time!

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Dear Ms Bowers, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the delayed start, the unacceptable service delays, and the shortcomings in our food presentation. Because our high tea requires 24-hour advance booking and prepayment, we expect our kitchen and floor staff to be fully prepared for your arrival. It is entirely unacceptable that you experienced an hour-long delay and waited 40 minutes for beverages. We have addressed these scheduling and service failures directly with our management team.

    1
  • Humeira H. Dined: 1 week ago
    4
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sun 16 Aug 26
    Overall very good food and service! Would definitely recommend to my peers :)

  • PASNEEM E. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 16 Aug 26
    An unforgettable experience! I wish I could give you guys more stars, the Food was exceptional!! The staff and Hostess so warm and inviting, 10/10 highly recommend. So impressed with everything, will definitely be back! Thank you Balmoral ❤️

    Waterfront Restaurant - Balmoral Hotel responded on Sun 16 Aug 26:
    Dear Tasneem Thank you so much for your exceptional review. We are absolutely thrilled to hear that your afternoon high tea experience at Balmoral was so memorable. Our culinary and hospitality teams strive to provide exceptional service. Knowing that our artisanal food, attentive staff, and hostess (food and beverage manager) exceeded your expectations is the greatest reward we could ask for. Your high recommendation means a great deal to us. We sincerely appreciate your support and look forward to the privilege of welcoming you back for another exceptional culinary experience in the near future. Kind regards, Food & Beverage Team

  • Farzana S. Dined: 1 week ago
    4
    Food 3.0
    Value 4.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 15 Aug 26
    The calamari can be upgraded to a better texture and taste .felt it was too rubbery and chewy . Prawns was good can be better if more butter can be added so it wont be so dry. On the dessert nd cake table probably some pastries would be lovely .pasta was good .salads were terrific..thank u

  • Phumzile M. Dined: 2 weeks ago
    4.5
    Food 5.0
    Value 5.0
    Service 3.0
    Ambience 5.0

    Reviewed on: Wed 12 Aug 26
    Great food, great venue, the waitress however could do better. She didn't check up on our table, we couldn't even order drinks because she just disappeared

    Waterfront Restaurant - Balmoral Hotel responded on Wed 12 Aug 26:
    Dear Ms Mokoena, Thank you for sharing your feedback. We are thrilled to hear that you enjoyed our food and venue, but we sincerely apologise for the poor service you experienced. What you described does not reflect our standards. Our team should always be attentive and available to take your orders. We are addressing this directly with our waitstaff to ensure it does not happen again. We would love the chance to welcome you back and provide the seamless, attentive service you deserve. Please feel free to reach out to us directly at foodandbev@balmoralhotel.co.za before your next visit so we can personally look after your table. Kind regards, The F&B ManagementTeam

  • STHE M. Dined: 3 weeks ago
    4.3
    Food 5.0
    Value 3.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sun 02 Aug 26
    I would like to come back again , I really enjoyed to be at Balmoral

    Waterfront Restaurant - Balmoral Hotel responded on Mon 10 Aug 26:
    Dear STHE MHLNGO, Thank you for your lovely review. We are so pleased to hear that you enjoyed your time at Balmoral and that you would like to come back again. It means a lot to know you had such a positive experience with us. We look forward to welcoming you back to Waterfront Restaurant at the Balmoral Hotel soon. The Team

    Edited the review on: Mon 10 Aug 26
    Thank you

  • Suzzette Dined: 2 weeks ago
    2
    Food 2.0
    Value N/A
    Service N/A
    Ambience N/A

    Reviewed on: Mon 10 Aug 26
    The main meals are mostly veg urll need to upgrade the menu

    Waterfront Restaurant - Balmoral Hotel responded on Mon 10 Aug 26:
    Dear Suzzette Thank you so much for sharing your thoughts with us. We love that you noticed our wide variety of vegetable dishes! However, we also want to make sure our meat lovers leave fully satisfied. While we did serve hearty favorites like our Lamb Curry, Roast Beef, Chicken Sosaties, and Battered Hake, we are always actively looking to upgrade our menu with even more options. We would love to connect with you directly to hear exactly what dishes you would like to see on the menu next! Please feel free to reply to this message or email us directly at foodandbev@balmoralhotel.co.za . Thank you for helping us improve, and we hope to welcome you back soon for a taste of what's next! Kind regards, The Balmoral Hotel F&B Team

  • A K. Dined: 2 weeks ago
    3.8
    Food 4.0
    Value 3.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sun 09 Aug 26
    Good enough

    Waterfront Restaurant - Balmoral Hotel responded on Mon 10 Aug 26:
    Dear A Khan, Thank you for taking the time to share your feedback. We’re sorry to hear your visit was only satisfactory and that we did not fully exceed your expectations. While we’re glad the experience was good enough overall, we would love the chance to make it more memorable next time. We appreciate your visit and hope to welcome you back soon for a better experience. The Team

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