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Waterfront Restaurant - Balmoral Hotel

African American Asian/Oriental Burgers Indian International Pizza South African
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.1
(130 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

A strictly halaal restaurant at the Balmoral Hotel on Durban's Marine Parade, with a terrace overlooking the Indian Ocean. Specialising in steak and seafood, the kitchen also prepares regular buffet spreads for a relaxed beachfront dining experience.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (130)

4.1 out of 5.0
Based on the past 12 months
Food 3.9
Value 4.1
Service 4.2
Ambience 4.1
  • Nalini S. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 31 Aug 26
    Service was excellent. Efficient, polite and friendly waiter. Food was great and well worth the price. Only the location of the hotel is at the far busy end and seemed unsafe. With bottomless coffee and tea being offered at the High Tea, hot milk should be an option and clean cups should be provided after using the last cup. The waiter was very obliging when we made those requests. Maybe some ambient music should have played in the background. But our overall experience was awesome and we enjoyed ourselves. Would definitely love to be communicated the next High Tea specials on emails. Thank you and well done on offering us pensioners an affordable High Tea

    Waterfront Restaurant - Balmoral Hotel responded on Tue 01 Sep 26:
    Dear Valued Guest, Thank you for your wonderful feedback regarding our High Tea. We are delighted that you enjoyed our food, pricing, and the excellent service from your waitron. We appreciate your constructive suggestions. Your comments regarding hot milk availability, fresh cup replacements, and ambient background music have been shared with our team to improve our guest experience. We have noted your interest in our upcoming events and will ensure you receive our next High Tea specials via email. We look forward to welcoming you back soon. Best regards, The Management Team

  • Anna N. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 30 Aug 26
    One of the most lovely experience my best friend and I had, the food was so delicious and we could not finish everything on offer, and our lovely waitress very kindly packed it for us to takeaway, I wish that they have more affordable high teas like this in the future.

    Waterfront Restaurant - Balmoral Hotel responded on Tue 01 Sep 26:
    Dear Ms Naicker Thank you for the five-star review! We are absolutely delighted that you and your best friend had such a wonderful experience.It is fantastic to hear that you loved the delicious high tea selection and received such kind, attentive service from our team. We truly appreciate your helpful feedback regarding pricing, as we always aim to provide exceptional value for our guests. We look forward to welcoming you both back for another memorable afternoon soon! Best regards, The Management Team

  • Nadia Ebrahim N. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 30 Aug 26
    Enjoyed the delicious savouries and confectionery for high tea. Compliments to the chef and staff for the tasty treats......we were satisfied with the portion serving. Parking was a bit of a challenge.

    Waterfront Restaurant - Balmoral Hotel responded on Tue 01 Sep 26:
    Dear Ms Ebrahim Noor Mahomed - Shaik Thank you for your wonderful review. We are delighted that you enjoyed our high tea selection and found the portions satisfying. Your compliments will be proudly shared with our chef and staff. We look forward to welcoming you back soon. Best regards, The Managment Team

  • Alvin G. Dined: 1 week ago
    3.8
    Food 3.0
    Value 4.0
    Service 4.0
    Ambience 4.0
  • Naledi M. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 24 Aug 26
    Everything was great. I will be bringing my mom next week

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Thank you so much for your wonderful review. We are delighted to hear that you had an excellent experience with us.We look forward to providing you and your mother with the same high standard of service during your visit next week.

  • LORRAINE G. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 24 Aug 26
    Excellent service...atmosphere was great..setup. beyond vision..will definately come back

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Thank you for your wonderful review. We are delighted to hear that our service, atmosphere, and setup exceeded your expectations. Your compliments are highly appreciated by our entire team, and we look forward to providing you with another exceptional experience upon your return.

  • DEBRA A. Dined: 2 weeks ago
    2.5
    Food 3.0
    Value 4.0
    Service 1.0
    Ambience 2.0

    Reviewed on: Sun 23 Aug 26
    We were extremely disgruntled regarding the slow service, and subsequent delayed start to the high tea. The high tea started at 15:00 as opposed to the advertisement which states that it starts from 14:00. Waiting an hour at the table while staff move about in a somewhat confused, and disorganized, yet nonchalant manner is totally unacceptable and frustrating, and totally ruins the experience! We had to ask several times for our first cup of coffee, which arrived 40 minutes later, exposing us to being severely parched, since the pastries were very dry and wanting of a beverage, while being consumed. However, we were left to consume the entire pastry/savory platter without a single beverage being served. The waitress was utterly useless and seldom present. The service was so awful that my husband vowed never to return to the establishment. The pastries lacked filling, causing them to be a bit unpalatable. The cakes were pretty good, except for the chocolate mousse, which was way too sweet and unpalatable. Terrible service made it an all round unsatisfactory experience and a waste of time!

    Waterfront Restaurant - Balmoral Hotel responded on Mon 24 Aug 26:
    Dear Ms Bowers, Thank you for taking the time to share your feedback. Please accept our sincere apologies for the delayed start, the unacceptable service delays, and the shortcomings in our food presentation. Because our high tea requires 24-hour advance booking and prepayment, we expect our kitchen and floor staff to be fully prepared for your arrival. It is entirely unacceptable that you experienced an hour-long delay and waited 40 minutes for beverages. We have addressed these scheduling and service failures directly with our management team.

    1
  • Humeira H. Dined: 3 weeks ago
    4
    Food 4.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sun 16 Aug 26
    Overall very good food and service! Would definitely recommend to my peers :)

  • PASNEEM E. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 16 Aug 26
    An unforgettable experience! I wish I could give you guys more stars, the Food was exceptional!! The staff and Hostess so warm and inviting, 10/10 highly recommend. So impressed with everything, will definitely be back! Thank you Balmoral ❤️

    Waterfront Restaurant - Balmoral Hotel responded on Sun 16 Aug 26:
    Dear Tasneem Thank you so much for your exceptional review. We are absolutely thrilled to hear that your afternoon high tea experience at Balmoral was so memorable. Our culinary and hospitality teams strive to provide exceptional service. Knowing that our artisanal food, attentive staff, and hostess (food and beverage manager) exceeded your expectations is the greatest reward we could ask for. Your high recommendation means a great deal to us. We sincerely appreciate your support and look forward to the privilege of welcoming you back for another exceptional culinary experience in the near future. Kind regards, Food & Beverage Team

  • Farzana S. Dined: 3 weeks ago
    4
    Food 3.0
    Value 4.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 15 Aug 26
    The calamari can be upgraded to a better texture and taste .felt it was too rubbery and chewy . Prawns was good can be better if more butter can be added so it wont be so dry. On the dessert nd cake table probably some pastries would be lovely .pasta was good .salads were terrific..thank u

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