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Waterfront Restaurant - Balmoral Hotel

African Afternoon Tea American Asian/Oriental Breakfast Burgers Coffee Shop Fine Dining Indian International Pizza South African Vegetarian Friendly
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
3.9
(59 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (59)

3.9 out of 5.0
Based on the past 12 months
Food 3.9
Value 3.9
Service 3.9
Ambience 3.7
  • Phumla M. Dined: 3 days ago
    4.5
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Wed 03 Dec 25
    I just had the most incredible meal at Balmoral Hotel 🤩 The braai meal and dessert was a game-changer - flavors exploded in my mouth, and the portion was massive! 🤯 Service was good expect we waited a little longer for our food.Can't wait to come back and try more from their menu! 😋 Highly recommend!⭐️

  • Happines T. Dined: 1 week ago
    2.3
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Mon 01 Dec 25
    There was no chicken except for chicken breyani. The place was full and very busy, and our table didn’t even have proper lighting. The pasta wasn’t nice, and drinks aren’t included you have to order and pay separately. We had agreed over the phone that they would write a message on the plate with a piece of cake, but when I asked, they brought a menu and said we must order a cake at an extra charge, even though there were cakes on the buffet. And honestly, at most restaurants, this kind of thing is free. People were also frustrated about the prawns. One of the chefs even told an Indian guy that he should learn to wait after he asked for something. I heard another customer complaining and saying he was going to rate them. Also, a lot of the items they listed on the menu weren’t even available. I wouldn't recommend it to anyone.

  • Dorcas S. Dined: 5 days ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 01 Dec 25
    We made a booking on the 23rd if October, but it took us 15 minutes to be seated. Food was blend , no varieties. Only beef curry was served. Desserts were a disaster. Ice cream machines are nit working.. It took 30 minutes to get ICE cream. You are operating at a very low standard

    Waterfront Restaurant - Balmoral Hotel responded on Mon 01 Dec 25:
    Dear Dorcas Stan, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described and regret that we did not meet your expectations during your visit. Please be assured that we take your concerns seriously. We will investigate the issues regarding the wait time, food variety, dessert quality, and the ice cream machine to ensure improvements are made promptly. Your feedback is invaluable in helping us enhance our standards and service. Thank you once again for your honest feedback.

  • Ntombehle D. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 30 Nov 25
    It’s my second time eating here, I love the food, hospitality and the location I’m definitely coming back again!

  • RAJPAUR Dined: 1 week ago
    2.3
    Food 3.0
    Value 3.0
    Service 1.0
    Ambience 2.0

    Reviewed on: Sat 29 Nov 25
    Hi, Balmoral, so I visited this past Friday for the live seafood station. FOOD: The food was good for a try. The disappointing was the chef at the seafood station was overwhelmed, the prawns wasn't cooked to perfection. He also late at the station. It took long for him to prepare and serve customers. Yourl definitely need an upgrade by having two chefs on duty if yourl gonna cater for over 50 ppl on one night and make them wait. I notice some of your salads were repeated like more than 3 times on table and some were very less. Your desserts was good. Overall yourl need to work on seafood being done well and extra hands to help. VALUE: For R235 for buffer that includes prawn, Calamari & hake is not bad SERVICE: 1/10 RATING Your service was bad, very bad, your staff were too slow and not understanding and well organized. Your catererd for over 50 people but ran out of plates, people had to wait in line. Yourl ran out of cutlery and had to wait to get washed. I asked for a glass to drink water, this staff brings a shot glass not a tall one. There were no servettes placed at station, we had to ask. The buffet wasn't user friendly were things were placed conveniently. AMBIENCE: lighting was good, place was clean and tidy, no great soft music. It was too noisy and yourl were overbooked I think. The place isn't that big and not nicely spaced out. LOCATION: The location is good, very near, easy to get in and out. Parking might be difficult coz it was a Friday. MY VERDICT: My verdict on this place, it was good to try for a first time. Food was good but not great, variety was OK for that price. Though I wouldn't revisit again. This place and buffer wouldn't make me want to come again becoz of the service, live seafood wasn't prepared well and too long. Variety and salads weren't the best but ok.

    Waterfront Restaurant - Balmoral Hotel responded on Mon 01 Dec 25:
    Dear Mr RAJPAUR , Thank you for sharing your detailed feedback following your visit. We truly appreciate your honesty and for giving us the opportunity to understand your experience in depth. We are pleased to hear that you enjoyed the desserts and found the value of the buffet reasonable. At the same time, we sincerely apologize for the shortcomings you encountered, particularly regarding the seafood station, service efficiency, and overall organization. Your comments about the need for additional staff during busy periods, as well as improvements in food presentation and station arrangements, are very valuable. Rest assured, we will address these issues with our team to enhance our service standards. Your feedback is instrumental in helping us identify areas for improvement, and we are committed to making the necessary adjustments to provide a better experience for our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we are implementing. Thank you once again for your constructive review.

  • Kubashni P. Dined: 1 week ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Sun 23 Nov 25
    The food was terrible, I dont think your restaurant understands the meaning of a buffet, food ran out, the service was poor, staff seemed to have focused more on a wedding function rather than the customers in totality Very disappointed, a buffet for R235pp doesn't mean such poor service

    Waterfront Restaurant - Balmoral Hotel responded on Tue 25 Nov 25:
    Dear Kubashni Pillay, Thank you for your feedback. We sincerely apologize for the poor experience you had. The buffet running out and the service issues you mentioned are not the standards we aim to deliver. We will address this with our team to ensure it doesn’t happen again. We appreciate you bringing this to our attention and hope to offer you a much better experience in the future.

  • Margaret M. Dined: 3 weeks ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 10 Nov 25
    Your food standard has dropped drastically ,was not delicious at all. Room not cleaned on the last 2days, reported but no one came

    Waterfront Restaurant - Balmoral Hotel responded on Wed 12 Nov 25:
    Dear Margaret Modise, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comments regarding the food quality and the housekeeping service have been noted with great concern. This is certainly not the standard we aim to uphold. Please be assured that your feedback has been shared with our culinary and housekeeping teams for immediate review and corrective action. We truly value your input, as it helps us improve and ensure a better experience for all our guests. We hope you will give us another opportunity to restore your confidence in our service standards.

  • Thandiwe N. Dined: 3 weeks ago
    4
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Sun 09 Nov 25
    The food was good and the service was perfect

    Waterfront Restaurant - Balmoral Hotel responded on Sun 09 Nov 25:
    Dear Thandiwe Ndaba, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the food and received excellent service during your visit. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back soon for another great experience.

  • THANDA M. Dined: 4 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 08 Nov 25
    Excellent service and food is amazing!!

    Waterfront Restaurant - Balmoral Hotel responded on Sun 09 Nov 25:
    Dear Thanda Mtundwana, Thank you so much for your wonderful feedback! We’re thrilled to know you enjoyed both the service and the food. Your kind words mean a lot to our team, and we look forward to welcoming you back for another amazing experience soon.

  • Keshnee P. Dined: 1 month ago
    1.8
    Food 1.0
    Value 2.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sun 02 Nov 25
    I was very disappointed with my dinner at The Balmoral Hotel restaurant. The breyani was mushy with the wrong cut of meat and hardly any meat or potatoes. The chicken curry was shredded and unappetizing, the pasta was cold, dry and topped with unmelted cheese, and the fish was processed with a thick, floury batter that tasted cheap. The roast beef was dry, charred, and mostly surrounded by onions and garnish with very little actual meat, at one point there was none left at all. The stir-fry noodle station had no staff to assist. There were no rotis or breads offered even though there was a potato curry, and no other veg options like dhal to accompany it. The trifle had no fruit or cream, although the custard was excellent. The tea and coffee station was set up right next to the desserts but apparently not part of the buffet, which was confusing and disappointing. The manager on duty was unprofessional, dismissive, and even discussed my complaint with other staff in front of guests. For R235 per person, I expected much better quality, flavour, and service. The entire menu and preparation methods need serious review.

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