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Waterfront Restaurant - Balmoral Hotel

African Afternoon Tea American Asian/Oriental Breakfast Coffee Shop Fine Dining Indian International Pizza South African Vegetarian Friendly Burgers
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.3
(41 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (41)

4.3 out of 5.0
Based on the past 12 months
Food 4.3
Value 4.3
Service 4.2
Ambience 4.2
  • Caroline Z. Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0
  • Andiswa B. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • Minenhle Z. Dined: 2 weeks ago
    4.5
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 5.0
  • Siphoh S. Dined: 3 weeks ago
    5
    Food 5.0
    Value 0.0
    Service 5.0
    Ambience 0.0

    Reviewed on: Thu 07 Aug 25
    Foods was 100%

  • Faith M. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Thu 07 Aug 25
    Excellent

  • Matshepo D. Dined: 1 month ago
    4.8
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 20 Jul 25
    Too much chicken and less beef. The grilled chicken was not up to standard

    Waterfront Restaurant - Balmoral Hotel responded on Wed 23 Jul 25:
    Dear Matshepo Dlamini, Thank you for your valuable feedback. We appreciate you taking the time to share your thoughts regarding your recent dining experience with us. We’re sorry to hear that the grilled chicken did not meet your expectations and that the balance of meat options was not to your satisfaction. Your comments have been shared with our kitchen team, and we will review the variety and quality of our offerings to ensure we maintain the high standards we strive for. Your input helps us improve, and we hope to have the opportunity to welcome you back for a better and more balanced experience. Warm regards,

  • N M. Dined: 1 month ago
    4.5
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sun 20 Jul 25
    The food was absolutely delicious. The chef was friendly and our waiter. The waiter though didn't give us his name and he stopped attending to our table before we left. The waitrons must know the cakes you offering because I asked one waitress and she only knew red velvet but that's common knowledge. Overall the staff was friendly and I would certainly go again. We had the Csvery buffet.

    Waterfront Restaurant - Balmoral Hotel responded on Wed 23 Jul 25:
    Dear N Mayer, Thank you for taking the time to share your recent experience with us. We're thrilled to hear that you enjoyed the Carvery buffet and found the food to be absolutely delicious. It’s always wonderful to know that our chef and team contributed to a memorable visit. We sincerely appreciate your constructive feedback regarding the service. Your comments about the waiter not introducing himself and the lack of follow-up at your table have been noted, and we will address this with the team to ensure better consistency and attentiveness. Additionally, we understand the importance of our staff being well-informed about the dessert options available, and we will ensure further training is provided in this regard. We're delighted that you found the overall staff to be friendly, and we truly look forward to welcoming you back for another enjoyable experience. Warm regards,

  • Prevar D. Dined: 1 month ago
    4.3
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 19 Jul 25
    Friendly serviece...good food...great value

    Waterfront Restaurant - Balmoral Hotel responded on Wed 23 Jul 25:
    Dear Prevar Derwis, Thank you so much for your kind words! We're delighted to hear that you enjoyed the friendly service, good food, and found great value in your experience with us. Your feedback truly means a lot to the team, and we look forward to welcoming you back again soon for another enjoyable visit. Warm regards,

  • KEVIN Dined: 1 month ago
    3.8
    Food 4.0
    Value 3.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Tue 08 Jul 25
    Went for the seafood buffet. Very limited in terms of prawns. They ran out 40 minutes into dinner. I took guests with me. Was disappointed. Other meals were good. Service was good. We did get a 10% discount on the bill, but not the point. Need to up their game for that bit.

    Waterfront Restaurant - Balmoral Hotel responded on Sat 19 Jul 25:
    Dear Mr. Kevin Thank you for taking the time to share your feedback regarding your recent visit to our seafood buffet. We sincerely apologise for the limited availability of prawns during your dinner. We fully understand how disappointing it must have been, especially when entertaining guests. While we’re pleased to hear you enjoyed the other meals and received good service, it’s clear we fell short in meeting expectations for the seafood offering, and for that we truly regret the inconvenience caused. Your comments have been shared with our culinary and service teams to ensure better planning and stock management moving forward. We value your feedback as it helps us improve and provide a better experience for all our guests.

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