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Waterfront Restaurant - Balmoral Hotel

Vegetarian Friendly South African Pizza International Indian Fine Dining Coffee Shop Burgers Breakfast Asian/Oriental American Afternoon Tea African
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.0
(53 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (53)

4.0 out of 5.0
Based on the past 12 months
Food 4.0
Value 4.1
Service 4.1
Ambience 3.9
  • Margaret M. Dined: 1 week ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 10 Nov 25
    Your food standard has dropped drastically ,was not delicious at all. Room not cleaned on the last 2days, reported but no one came

    Waterfront Restaurant - Balmoral Hotel responded on Wed 12 Nov 25:
    Dear Margaret Modise, Thank you for sharing your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Your comments regarding the food quality and the housekeeping service have been noted with great concern. This is certainly not the standard we aim to uphold. Please be assured that your feedback has been shared with our culinary and housekeeping teams for immediate review and corrective action. We truly value your input, as it helps us improve and ensure a better experience for all our guests. We hope you will give us another opportunity to restore your confidence in our service standards.

  • Thandiwe N. Dined: 1 week ago
    4
    Food 5.0
    Value 4.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Sun 09 Nov 25
    The food was good and the service was perfect

    Waterfront Restaurant - Balmoral Hotel responded on Sun 09 Nov 25:
    Dear Thandiwe Ndaba, Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the food and received excellent service during your visit. Your kind words are truly appreciated and will be shared with our team. We look forward to welcoming you back soon for another great experience.

  • THANDA M. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 08 Nov 25
    Excellent service and food is amazing!!

    Waterfront Restaurant - Balmoral Hotel responded on Sun 09 Nov 25:
    Dear Thanda Mtundwana, Thank you so much for your wonderful feedback! We’re thrilled to know you enjoyed both the service and the food. Your kind words mean a lot to our team, and we look forward to welcoming you back for another amazing experience soon.

  • Keshnee P. Dined: 2 weeks ago
    1.8
    Food 1.0
    Value 2.0
    Service 2.0
    Ambience 2.0

    Reviewed on: Sun 02 Nov 25
    I was very disappointed with my dinner at The Balmoral Hotel restaurant. The breyani was mushy with the wrong cut of meat and hardly any meat or potatoes. The chicken curry was shredded and unappetizing, the pasta was cold, dry and topped with unmelted cheese, and the fish was processed with a thick, floury batter that tasted cheap. The roast beef was dry, charred, and mostly surrounded by onions and garnish with very little actual meat, at one point there was none left at all. The stir-fry noodle station had no staff to assist. There were no rotis or breads offered even though there was a potato curry, and no other veg options like dhal to accompany it. The trifle had no fruit or cream, although the custard was excellent. The tea and coffee station was set up right next to the desserts but apparently not part of the buffet, which was confusing and disappointing. The manager on duty was unprofessional, dismissive, and even discussed my complaint with other staff in front of guests. For R235 per person, I expected much better quality, flavour, and service. The entire menu and preparation methods need serious review.

  • KURSHIDA S. Dined: 3 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 27 Oct 25
    The best experiance, food amazing, staff were friendly. Will recommend the restaurant to all my friends anf Family.

    Waterfront Restaurant - Balmoral Hotel responded on Sun 09 Nov 25:
    Dear Kurshida Shaiks, Thank you for your wonderful review! We’re delighted to hear that you had such a great experience and enjoyed our food and service. It’s always rewarding to know that our guests feel welcomed and well taken care of. We truly appreciate your recommendation and look forward to hosting you and your friends and family again soon.

  • Nothando S. Dined: 3 weeks ago
    4.8
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 4.0
  • Londiwe Z. Dined: 1 month ago
    4.8
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Thu 16 Oct 25
    The staff were so welcoming and friendly right from the reception lady to the waitresses. The food was amazing!! I wish there were more options with the dessert though as there was only various cakes being served for dessert. But overall definitely value for money and will definitely be coming back again

    Waterfront Restaurant - Balmoral Hotel responded on Sun 19 Oct 25:
    Dear Londiwe Zuma, Thank you for sharing your wonderful feedback. We’re delighted to hear that our team made you feel welcome and that you enjoyed the food. Your kind words about our staff and service truly mean a lot to us. We also appreciate your suggestion regarding dessert variety, it’s a valuable insight that we’ll certainly take into consideration as we continue improving our offerings. We’re so pleased to know you found your experience to be great value for money, and we look forward to welcoming you back again soon!

  • Precious D. Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Mon 13 Oct 25
    Every time I go to DBN, I sleep at Balmoral Hotel because their breakfast is always the best, I wouldn’t trade it for anything. Fridays dinner (sea food) was top notch. Sunday dinner (meaty) was OK. I would recommend Waterfront Restaurant in Balmoral Hotel anytime. I see there is great improvement in different areas in this hotel. Keep it up

    Waterfront Restaurant - Balmoral Hotel responded on Tue 14 Oct 25:
    Dear Precious Dlamini Thank you so much for your continued support and for taking the time to share such wonderful feedback. We are delighted to hear that you always enjoy our breakfast and that Friday’s seafood dinner exceeded your expectations. We also appreciate your honest comment regarding Sunday’s dinner, your feedback helps us to continuously improve our offerings. It’s truly rewarding to know that you’ve noticed positive changes at The Balmoral Hotel. Your recommendation of our Waterfront Restaurant means a great deal to us. We look forward to welcoming you back soon for another memorable stay.

  • Sthembile B. Dined: 1 month ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Mon 13 Oct 25
    Service was absolutely bad even got robbed made me pay for extra 4 people

    Waterfront Restaurant - Balmoral Hotel responded on Sun 19 Oct 25:
    Dear Sthembile Bhengu, We are very sorry to hear about your experience and the concerns raised. This is not the standard of service we aim to deliver, and we sincerely apologize for any inconvenience caused. Your feedback has been noted and addressed with our team to ensure such issues do not occur again.

  • Claudine Dined: 1 month ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
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