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Waterfront Restaurant - Balmoral Hotel

African American Asian/Oriental Burgers Indian International Pizza South African
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.1
(114 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (114)

4.1 out of 5.0
Based on the past 12 months
Food 3.9
Value 4.1
Service 4.2
Ambience 4.1
  • Allen P. Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 25 Jul 26
    I would like to thank The Balmoral Waterfront Restaurant for their hospitality and excellent food. The service was excellent with our waitress in attendance at all times. During my booking I informed them that it is our 44th Wedding Anniversary on our dinner date. During our supper our waitress presented us with a beautifully anniversary cake. They definitely went the extra mile. Much appreciated. I definitely would recommend Balmoral Waterfront Restaurant for a great dinner date with excellent food.

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    We are deeply honoured that you chose to celebrate your 44th Wedding Anniversary at the Balmoral Waterfront Restaurant. Thank you for highlighting our food, hospitality, and the attentive service from your waitress. Providing memorable experiences is what we strive for, and we are delighted that the anniversary cake made your evening even more special. Thank you for your kind recommendation. We look forward to your next visit.

  • SUHAIL N. Dined: 1 week ago
    3.8
    Food 4.0
    Value 5.0
    Service 2.0
    Ambience 4.0

    Reviewed on: Mon 20 Jul 26
    An overall good experience. Only problem was that they did not have the stir fry and the peppermint tart which was on the advert. We read the fine print which said that meals are subject to change without notice. It is like you advertising a prawn dish and when you get there, there is no prawns. However they did make up a batch of stir fry which came almost an hr. later. In a nutshell, don't advertise something that you are not willing to serve.

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    Thank you for sharing your feedback. We are glad you had an overall good experience, but we sincerely apologize that the stir-fry and peppermint tart were unavailable when you arrived. While our fine print notes that menu items can change, we completely agree that it is frustrating to look forward to a specific dish and find it missing. We appreciate our team trying to make a fresh batch of stir-fry for you, but an hour is far too long to wait. Your feedback about our advertising is noted, and we are working to ensure our current offers better reflect what is available in our kitchen. We hope to welcome you back soon for a seamless experience from start to finish.

  • Sikhona Dined: 1 week ago
    2.3
    Food 2.0
    Value 2.0
    Service N/A
    Ambience 3.0

    Reviewed on: Mon 20 Jul 26
    Try to cater for every 1 including kids

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    Thank you for taking the time to share your feedback. We genuinely appreciate hearing from our guests, as it helps us understand where we can improve. Our goal is always to create a welcoming, enjoyable experience for everyone, from our youngest guests to adults. It sounds like we missed the mark during your visit, and we would love to know more about how we can better cater to families and children. If you are open to sharing more details, please reach out to us directly at foodandbev@balmoralhotel.co.za alternatively 0313688220. Your insights are incredibly valuable as we work to improve our service, menu options, and atmosphere for all ages. We hope to have the chance to welcome you and your family back for a much better experience in the future.

  • JOE A. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 19 Jul 26
    Everything was superb- really enjoyed our time at your establishment

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    Thank you for taking the time to share your experience. We are delighted to hear that every aspect of your visit was superb. Providing memorable experiences is our top priority, and your kind words are greatly appreciated by our entire team. We look forward to your next visit.

  • Kasthurie N. Dined: 1 week ago
    3
    Food 1.0
    Value 1.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 18 Jul 26
    Food was bad. Not prepared well

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    Ms Naicker, thank you for sharing your feedback. We are very sorry to hear that your meal did not meet our usual standards. We take food quality seriously and would love to make this right for you. Please reach out to us directly at foodandbev@balmoralhotel.co.za alternatively 031 3688220 so we can investigate what happened and invite you back for a much better experience.

  • CHRIS Dined: 1 week ago
    3.8
    Food 3.0
    Value 4.0
    Service 4.0
    Ambience 4.0
  • Silia M. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
  • SANDILE G. Dined: 2 weeks ago
    3.5
    Food 2.0
    Value 3.0
    Service 4.0
    Ambience 5.0

    Reviewed on: Mon 13 Jul 26
    The food was okay, it was only the desserts that tasted old. The cakes were not freshly baked you could tell from the taste that they were baked way before yesterday. Also the mixed fruits were missing a yoghurt.

    Waterfront Restaurant - Balmoral Hotel responded on Sun 26 Jul 26:
    Thank you for sharing your feedback. It is with sadness and disappointment that we hear about your unpleasant experience. We pride ourselves on our high standards of service and the freshness of our food. Following your review, I investigated this with the chefs in charge. We can confirm the cakes were not baked days in advance, but we suspect the air conditioning in the buffet area may have dried them out. We are actively looking into ways to minimize this exposure to ensure they stay perfectly soft. Regarding the fruit salad, yoghurt is not standard for our lunch menu. However, we are always happy to accommodate this request if a guest asks. We hope to welcome you back for a much better experience.

  • Nuriah A. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0
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