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Waterfront Restaurant - Balmoral Hotel

African Afternoon Tea American Asian/Oriental Breakfast Burgers Coffee Shop Fine Dining Indian International Pizza South African Vegetarian Friendly
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.0
(74 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (74)

4.0 out of 5.0
Based on the past 12 months
Food 3.9
Value 4.0
Service 4.1
Ambience 3.9
  • Trust M. Dined: 3 days ago
    5
    Food N/A
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 01 Mar 26
    Very nice

    Waterfront Restaurant - Balmoral Hotel responded on Sun 01 Mar 26:
    Dear Trust, Thank you so much for your kind words! We’re thrilled to hear that you and a wonderful time and enjoyed the food and service, and we look to forward to weloming to the Waterfront Terrace in the future.

    1
  • Tozi G. Dined: 2 weeks ago
    4
    Food 4.0
    Value 5.0
    Service 4.0
    Ambience 3.0

    Reviewed on: Thu 19 Feb 26
    Lovely cakes and pudding, except that the ice cream didn't work until we left. Service, I understand there were a lot of students, and they tried their best I cannot complain as they need the skill. Braai meat was oustanding, but limited. Traditional food complements to the chef I ate most of it. Juice, two jugs of orange and guava for a family of six was a good choice, and it was lovely. I loved the age of the hotel and furniture it kept its original form. Yes, I will come back again with my family next time.

    Waterfront Restaurant - Balmoral Hotel responded on Fri 20 Feb 26:
    Dear Tozi Gumbi, Thank you for sharing your detailed feedback about your recent stay at The Balmoral Hotel. We’re delighted to hear that you enjoyed the braai meat, our traditional dishes, and the selection of cakes and pudding. Your compliments to the chef will certainly be shared with our kitchen team — they’ll be thrilled to know you appreciated their efforts. It’s also wonderful to know that you loved the character and original charm of the hotel’s furniture and historic atmosphere. We do apologize for the inconvenience with the ice cream machine and appreciate your understanding regarding our student staff. We are proud to provide learning opportunities, and your patience and encouragement truly mean a lot. We will also review the juice quantities and braai variety to ensure we continue improving the overall experience. Thank you once again for your kind words and constructive feedback. We look forward to welcoming you and your family back for another memorable visit.

  • NONTOBEKO N. Dined: 2 weeks ago
    1.3
    Food 2.0
    Value 1.0
    Service 1.0
    Ambience 1.0
    1
  • Proffer M. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 15 Feb 26 (Guest left no comment)

    Waterfront Restaurant - Balmoral Hotel responded on Mon 16 Feb 26:
    Dear Proffer Mchunu, Thank you so much for your kind words! We’re thrilled to hear that you and your husband had a wonderful time and enjoyed the food and service. It was our pleasure to help make his Valentines day special, and we hope to welcome you both back for many more celebrations in the future.

  • Slindile N. Dined: 2 weeks ago
    1
    Food 1.0
    Value 1.0
    Service 1.0
    Ambience 1.0

    Reviewed on: Sun 15 Feb 26
    Never recommending the place to anyone , food was not nice, the service? Pathetic.

  • Kader S. Dined: 2 weeks ago
    4.7
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience N/A

    Reviewed on: Sun 15 Feb 26
    I really appreciate the service we received thanks to management n staff well done

  • MR /MRS S. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 15 Feb 26
    Very impressed.Il be there soon for the buffet dinner

  • Philisiwe M. Dined: 2 weeks ago
    4.8
    Food 4.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 14 Feb 26
    We enjoyed ourselves to the fullest and the service was on point.

  • CUEN T. Dined: 2 weeks ago
    3.5
    Food 2.0
    Value 4.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Sat 14 Feb 26
    Not much dish options available. Some were very tasty and some wasn't unfortunately. The deserts cakes were dry and stir fry could have some kind of sauce to add flavour and with some protein.

    Waterfront Restaurant - Balmoral Hotel responded on Sat 14 Feb 26:
    Dear Cuen, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the variety of dishes did not meet your expectations. While some items were enjoyable for you, we regret that others — particularly the dry cakes and the stir fry — fell short. Your comments regarding the stir fry are especially appreciated. A well-balanced sauce and the option of added protein should certainly enhance both flavour and overall satisfaction, and we will be reviewing this with our kitchen team. We also take your feedback about the desserts seriously, as freshness and quality are essential components of the buffet experience. Guest feedback like yours helps us identify where we can improve, both in terms of variety and consistency. We truly value your input and hope to have the opportunity to provide you with a more enjoyable and well-rounded dining experience in the future. Kind regards, Yugen Naidoo

  • Jeannie G. Dined: 2 weeks ago
    3.8
    Food 2.0
    Value 3.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sat 14 Feb 26
    Hi was meant to complain abt the food I do understand this is a value for money buffet so we thought we will try it But the chicken breyabi was cold The roasted potatoes were cold The salads were old I knw this cos I do catering as well The chefs don't knw how to make prawns taste The prawn size is perfect but no taste .. they need to add peri peri spice to grill the prawn absolutely tasteless The calamari all stringing not cleaned also most of the prawns still had the veins.. The stir fry no spice or soy sauce added they dnt knw how to make I asked for sauce they sed no dnt do.. also the beg must be washed the mushrooms stil had sand in it I guess the market u guys are serving is the lower market its a pity cos u have everyhig goin but chefs terrible taste of food needs to spices up Maybe send one of then to elangenu and see how those chefs av a live station the spices and taste they add Salads were salad No top up done very little Only thing we enjoyed was the ice cream amd cake Unfortunately will not recommend Please add flavour to ur food

    Waterfront Restaurant - Balmoral Hotel responded on Sat 14 Feb 26:
    Dear Jeannie, Thank you for taking the time to share your detailed feedback with us. We truly appreciate you bringing these concerns to our attention. We are sincerely sorry to hear that your experience at our Friday Surf & Dine Buffet did not meet your expectations. While we do position this as a value-for-money offering, that should never compromise on food quality, freshness, temperature, or flavour. Your comments regarding the cold chicken breyani and roasted potatoes, the freshness of the salads, and the lack of flavour in the prawns and stir fry are very concerning. Food should always be served at the correct temperature, properly seasoned, and prepared with care. We also take your remarks about the cleaning of the calamari, deveining of prawns, and unwashed mushrooms very seriously — these are basic preparation standards that must be upheld at all times. We are particularly disappointed to hear that you felt the food lacked flavour and attention to detail. That is certainly not the standard we aim to deliver. Your comparison to the live stations and flavour profiles at Southern Sun Elangeni & Maharani is noted, and we agree that vibrant seasoning and well-executed live cooking stations can make a significant difference to the overall experience. Please be assured that your feedback will be discussed in detail with our executive chef and kitchen team. We will be reviewing: Food temperature controls on the buffet line Recipe seasoning and flavour profiles Cleaning and preparation procedures for seafood and vegetables Salad replenishment and presentation standards Guest engagement at the stir-fry station We are grateful that you highlighted the ice cream and cake as enjoyable — but we fully understand that this alone does not make up for the overall disappointment. We value honest feedback, especially from someone with catering experience, and we would truly appreciate the opportunity to restore your confidence in us. Should you be open to it, we would welcome you back so that we can personally ensure a much-improved experience. Thank you again for your candid comments. They help us improve. Kind regards, Yugen Naidoo

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