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Waterfront Restaurant - Balmoral Hotel

African Afternoon Tea American Asian/Oriental Breakfast Burgers Coffee Shop Fine Dining Indian International Pizza South African Vegetarian Friendly
Location Pointer 125 Marine Parade, South Beach, Durban, 4001, South Africa
4.0
(67 reviews)
RR
Menu
Favourite

Attributes

  • Child Friendly
  • Romantic
  • Outdoor Seating
  • Great Views
  • Wheelchair Friendly
  • WiFi
  • Serves Halaal
  • Buffet

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Menu
Favourite

Our strictly Halaal Waterfront Restaurant leads onto our beautiful Waterfront Terrace, where you can enjoy a relaxing dining experience whilst overlooking the sun-kissed Indian Ocean.

Opening Hours

  • Monday 06h30 - 22h00
  • Tuesday 06h30 - 22h00
  • Wednesday 06h30 - 22h00
  • Thursday 06h30 - 22h00
  • Friday 06h30 - 22h00
  • Saturday 06h30 - 22h00
  • Sunday 06h30 - 22h00

Reviews (67)

4.0 out of 5.0
Based on the past 12 months
Food 4.0
Value 4.0
Service 4.1
Ambience 3.9
  • Nelisiwe S. Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 0.0
    Ambience 5.0

    Reviewed on: Sat 27 Dec 25
    We had a great time with good food and friendly staff thank you for making my husbands birthday a special one

    Waterfront Restaurant - Balmoral Hotel responded on Sat 27 Dec 25:
    Dear Nelisiwe, Thank you so much for your kind words! We’re thrilled to hear that you and your husband had a wonderful time and enjoyed the food and service. It was our pleasure to help make his birthday special, and we hope to welcome you both back for many more celebrations in the future.

  • Sharon M. Dined: 3 days ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Fri 26 Dec 25
    Excellent food, excellent staff, excellent service. Amazing manager who checked on us. Highly recommended. Beautiful set up. Amazing Christmas day. Highly recommended. Super excellent.

    Waterfront Restaurant - Balmoral Hotel responded on Sat 27 Dec 25:
    Thank you so much for your wonderful feedback! We’re truly delighted to hear that you enjoyed the food, service, and atmosphere, and that the manager and team helped make your Christmas Day special. Your kind words mean a great deal to all of us. We sincerely appreciate the recommendation and look forward to welcoming you back again soon!

  • LAVEN R. Dined: 1 week ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 21 Dec 25
    Food delicious and in abundance. Will go again 👍

    Waterfront Restaurant - Balmoral Hotel responded on Sun 21 Dec 25:
    Thank you for the lovely feedback! We’re so glad you enjoyed the food and that it felt generous — that’s exactly what we aim for. We look forward to welcoming you back again soon 😊

  • Tarryn N. Dined: 1 week ago
    4.3
    Food 3.0
    Value 5.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sat 20 Dec 25
    My family and i enjoyed the dining experience for my husband’s birthday. The food and service was good.

    Waterfront Restaurant - Balmoral Hotel responded on Sat 20 Dec 25:
    Thank you, Tarryn, for celebrating such a special occasion with us. We’re delighted to hear that your family enjoyed the birthday dining experience and that both the food and service met your expectations. We look forward to welcoming you back for more memorable moments at The Balmoral.

  • NASHMA K. Dined: 2 weeks ago
    5
    Food 5.0
    Value 5.0
    Service 5.0
    Ambience 5.0

    Reviewed on: Sun 14 Dec 25 (Guest left no comment)

    Waterfront Restaurant - Balmoral Hotel responded on Mon 15 Dec 25:
    Dear Nashma, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed the food our staff provided you with excellent service. Your satisfaction is our priority, and it truly motivates our team to continue delivering memorable experiences. We appreciate your kind words and look forward to welcoming you back on your next visit.

  • SANDY G. Dined: 3 weeks ago
    4.3
    Food 4.0
    Value 4.0
    Service 5.0
    Ambience 4.0
  • Puleng S. Dined: 3 weeks ago
    4
    Food 4.0
    Value 3.0
    Service 5.0
    Ambience 4.0

    Reviewed on: Sun 07 Dec 25
    The food was nice and the service from the waiter and chef was wonderful.we will definitely come back for next visit

    Waterfront Restaurant - Balmoral Hotel responded on Mon 08 Dec 25:
    Dear Puleng, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed the food and that our waiter and chef provided you with excellent service. Your satisfaction is our priority, and it truly motivates our team to continue delivering memorable experiences. We appreciate your kind words and look forward to welcoming you back on your next visit.

  • Phumla M. Dined: 3 weeks ago
    4.5
    Food 5.0
    Value 5.0
    Service 4.0
    Ambience 4.0

    Reviewed on: Wed 03 Dec 25
    I just had the most incredible meal at Balmoral Hotel 🤩 The braai meal and dessert was a game-changer - flavors exploded in my mouth, and the portion was massive! 🤯 Service was good expect we waited a little longer for our food.Can't wait to come back and try more from their menu! 😋 Highly recommend!⭐️

    Waterfront Restaurant - Balmoral Hotel responded on Mon 08 Dec 25:
    Dear Phumla Mthembu, Thank you so much for your fantastic feedback! We are thrilled to hear that you enjoyed your braai meal and dessert, and that the flavours and portions exceeded your expectations. It’s wonderful to know that you had such an enjoyable experience. We also appreciate your patience and your comment regarding the waiting time. Please be assured that we will look into this to ensure an even smoother service during your next visit. We truly value your recommendation and can’t wait to welcome you back to try more from our menu!

  • Happines T. Dined: 1 month ago
    2.3
    Food 2.0
    Value 2.0
    Service 2.0
    Ambience 3.0

    Reviewed on: Mon 01 Dec 25
    There was no chicken except for chicken breyani. The place was full and very busy, and our table didn’t even have proper lighting. The pasta wasn’t nice, and drinks aren’t included you have to order and pay separately. We had agreed over the phone that they would write a message on the plate with a piece of cake, but when I asked, they brought a menu and said we must order a cake at an extra charge, even though there were cakes on the buffet. And honestly, at most restaurants, this kind of thing is free. People were also frustrated about the prawns. One of the chefs even told an Indian guy that he should learn to wait after he asked for something. I heard another customer complaining and saying he was going to rate them. Also, a lot of the items they listed on the menu weren’t even available. I wouldn't recommend it to anyone.

    Waterfront Restaurant - Balmoral Hotel responded on Mon 08 Dec 25:
    Dear Happines, Thank you for sharing your feedback. We sincerely apologies that your experience did not meet expectations. We regret the issues you faced with menu availability, the table lighting, the misunderstanding regarding the cake message, and the delays in service. Your comment about the interaction with our chef is especially concerning, and we will address this with urgency. Please be assured that we are reviewing all these matters to improve our service, especially during busy periods. We appreciate your honesty and are truly sorry for the inconvenience caused. We hope to have the chance to welcome you back and provide you with a much better experience.

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